4me is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced.
4me enterprise service management application is specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to work together securely without having to build integrations. As these providers work together, 4me keeps track of the quality of service that they deliver in real time so that an effective Service Integrator role can be established.
4me gives visibility in the performance of every provider involved in the delivery of a service and supports better decision making about where improvements are required and will be most beneficial.
With 4me you can support employees by bringing all providers, internal and external, together in one support ecosystem!
By integrating 4me with your Cloud Phone, you have added functions that will benefit your business.
The 4me service provides support for the following processes:
- Service portfolio & catalogue management
- Service level management
- Service asset & configuration management
- Incident management
- Request fulfilment
- Knowledge management
- Problem management
- Change management
- Release & deployment management
- Project management
- Portfolio management
- Time tracking
If you would like more information about this fantastic application, then please contact us on 0800 505 3350 or visit our Cloud system packages page where you can find out all about our products and prices and see which one would work best for your business.