Tech Advance gives children’s hospice Derian House a helping hand

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Situated in the heart of Lancashire, Derian House provides palliative and specialist respite care for children and young adults throughout the North West region.

Families who have a child with a life shortening condition can choose from a range of care and support services to meet their individual needs. These include short planned breaks in Derian House and Derian Lodge, Derian at Home facilities, Sibling Support, end of life care and support, and bereavement support after the death of child.

Drawing on experience gained over the past twenty years, the hospice team has refined and developed a range of care techniques and support strategies in such a way as to maximise potential and ensure best practice across all disciplines within the hospice. Indeed Derian House is recognised locally, regionally and nationally as being at the forefront of the provision of respite and end of life care for the child, and support for the whole family.

Alison Rothwell, Hospice Administration Manager, knows just how important the work of Derian House is, not only from a clinical perspective, but also across a broad spectrum of administrative and support services which are instrumental in keeping the hospice functioning at the highest level. Which is why when the hospice realised that their current telecoms situation system wasn’t performing to the same high standards as the rest of the hospice, they took immediate action.

Said Alison, “In reviewing the existing telecoms systems in use at the hospice, we recognised that a number of key issues needed to be addressed and improved. We also became aware that we had too many different suppliers billing us for a wide range of services, and would benefit from having someone who could give us a detailed assessment of the existing situation. In particular, given the number of lines in use, we had to try and consolidate supply from fewer companies with the hope of reducing costs where possible.”

Tech Advance were recommended to Derian House by one of the in house team, and following an initial meeting, quickly established the need to improve the current phone system configuration and support package, whilst providing feedback on the existing estate of telephone lines and services in use.

Tech Advance helped improve efficiency for out of hours call handling and the existing telephone system incoming call routing, thus providing a benchmark on cost savings available to the hospice. Whilst the significant savings that Tech Advance identified were extremely important, it was the company’s quality of service that really impressed.

Alison Rothwell was happy to summarise the quality of service provided by Tech Advance:

“Tech Advance really understood the crucial work that we do here in the hospice, and because of this were very keen to help us resolve all our telecoms issues quickly and effectively. From the outset they quickly identified our requirements, and simply got on and did it, without the prolonged negotiations and dialogues we have often experienced in the past.

They were able to recommend ways in which we could improve the telecommunication systems and provided us with better onsite cordless out of hours communications, which was not only more efficient but also much more cost effective.  We’ve now got the greater functionality we wanted at a very reasonable cost, and would gladly recommend using Tech Advance to other organisations seeking telecoms management.”

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