Over this last few years we have seen a peak in nuisance phone calls, mostly due to introduction of PPI (Payment Protection Insurance) claims and other personal injury claim companies calling up to try to make a few quid of the back our miseries.
It has been reported that some people receive anything up to 5 calls a day concerning mis-sold policies and between 1 and 3 calls relating to personal injury claims. What’s worse is they don’t seem to be stopping anytime soon.
Whilst it was at first exciting to discover we might all be due some long overdue cash to deposit into our ever decreasing bank balances, it’s not so good for those of us who are hounded day and night with calls and at the end of it have nothing to show but a lot of wasted hours and an increase in stress levels.
In particular for businesses these types of nuisance phone calls can be a real problem, causing no end of inconvenience and unease and for more vulnerable consumers it can even lead to considerable distress and anxiety.
As we all know when it comes to business, “time is money” and the more time staff spend answering these calls, the less time they have to talk to customers and potentially boost profits.
How can you put a stop to nuisance phone calls?
If you’re fed up receiving nuisance phone calls and messages there is something you can do about it. Below you will find a series of links that will direct you to Ofcom (the Independent regulator and competition authority) Nuisance Calls Guide pages which explains in detail the different types of nuisance calls and messages that you are receiving.
Each guide includes advice on what action you can take to protect yourself and who you can complain to:
- Easy Read Guide
- Protecting yourself from Nuisance Calls and Messages
- Automated Marketing Calls
- Spam Texts
- Abusive and Threatening Calls
- Live Telesales Calls
- Abandoned and Silent Calls
- Marketing Faxes
- Marketing Emails
- Quick Guide to Nuisance Calls
- Useful Contacts
The Corporate Telephone Preference Service (TPI) is a free service under which businesses can opt out of unsolicited sales and marketing calls. By law, any kind of organisation are banned from calling numbers registered at CTPS unless they have your consent to do so.
For more information about the CTPS and advice on how to sign up please visit the Corporate TPS Website.
We hope the above information is useful to you, if you would like any further assistance then please contact us for a quick chat on 0800 50 533 50, alternatively you can download our telephone systems buyers guide as useful reference material.