Less than one year of fuel gives you one video conferencing system
Video conferencing allows multiple participants to have face to face meetings whilst sharing laptop data and connecting to multiple other locations without the need to travel. Not only does this save on fuel costs but also time traveling, stuck on roads and motorways. A one hour meeting is now literally a one hour meeting rather […]
What you should know about call recording…
Informing Relevant Parties of Recording/Monitoring It is not necessary to gain consent from participants in a telephone call before commencing recording, monitoring or intercepting. However, all reasonable efforts must be taken to inform all parties of the intent to record or monitor. This is generally achieved via information contained in advertisements, letterheads or within terms […]
Have UK businesses lost the personal touch?
A study by TalkTalk Business has revealed the changing face of business communications in the UK. The research shows that SME employees spend over a day a week writing and sending emails, and SME spend over £1.2 million a year in labour costs on employee time spent emailing. Due to a reliance on communicating to […]
Call Recording regulations are changing… Are you PCI compliant?
In mid-2010 the Payment Card Industry stipulated that if members do record calls they should make “best endeavours” to ensure that the three-digit CV2 number is not recorded. Is your call recording solution meeting the specific requirements of the PCI? Our Call Recording solution, recordX includes a new feature that allows agents to tell the […]
0% interest free finance on Avaya telephone systems until the end of March 2012
Why use all of your cash to pay upfront for your telecoms equipment when you can spread the payments over the next 3 years at no extra cost? Our new finance scheme allows you to pay for your telecoms solutions over the working life of the equipment with no interest charges. The cost savings and […]
3 points to consider before you choose a voice messaging system
Voicemail Voicemail systems provide an answer phone facility for some or all of your team’s internal office phones. They ensure you can communicate effectively without relying on other people to take a message; an invaluable system for many businesses today. Voicemail notification has evolved in recent years and you can now receive an email notification […]
Would your business benefit from 08 numbers?
Many businesses benefit from incoming 08xx numbers. These non-geographic telephone numbers are commonly used today and include 0800, 0808, 0845, 0844, 0870 and 0871. With these numbers you can track the volume of calls presented to your business easily at the end of every month when you receive your billing data. Using a different 0800 […]
Dramatically improve your sales team, service desks or call centres with an ACD system
If your business needs a call centre facility then it would benefit from an ACD (Automatic Call Distribution) system. ACD monitors the number of calls coming in, who answers them and how long it takes to answer the call. It allows incoming calls to be distributed more evenly, increases your efficiency and provides all the […]
Cut the cost of your telephone maintenance support contract
It is no longer a legal requirement to have a maintenance service cover agreement in place for your on-site telephone system, however we always recommend putting a service contract in place to ensure you have predefined engineering response time agreed for major faults so you can avoid the generally much higher cost to the business […]
Start sending and receiving text messages from your computer
For any business that needs to reach customers quickly and easily, directly messaging their phone is the perfect solution. It takes just a few seconds to send and receive text messages from your computer – and no expensive software is required either. It’s ideal for communicating reminders and appointments, and invaluable for schools, doctors, dentists, […]
Connect your PC to your telephone and start working smarter
There are almost unlimited business benefits to be had from integrating your computer and telephone systems. You can work faster and smarter while offering customers an even better standard of service. Making Calls When making calls, you can use a feature known as ‘click to call’. It creates a button within contact databases such as […]
Integrate your mobile phone with your office phone and never miss an important call again
Businesses today need a flexible workforce; they can’t afford to have people sitting around waiting for the phone to ring. It’s been estimated that the average UK worker now spends around 40% of their time away from their desk. But if the team is out and about it means customer telephone calls to the office […]
Are you paying to much for your calls? Check your numbers in 8 easy steps…
With so many telecoms providers and literally hundreds of different lines and calls tariffs on the market, working out whether you’re getting the best deal is a headache. Getting truly independent advice about how much you should be paying is difficult too. But you don’t need to rely on providers, by following our 8 easy steps […]
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Cloud telephone solutions designed for your business cloud phone telephony is the future for high performance.
We provide Cat5e, Cat6a and fibre network cabling systems including everything you need for a secure functional comms room.
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We can review your current business phone lines and call packages to find the right services to suit your business needs.