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26/01/2012 Call Recording

What you should know about call recording…

Informing Relevant Parties of Recording/Monitoring It is not necessary to gain consent from participants in a telephone call before commencing recording, monitoring or intercepting. However, all reasonable efforts must be taken to inform all parties of the intent to record or monitor. This is generally achieved via information contained in advertisements, letterheads or within terms […]

26/01/2012 Tech Advance logo placeholder

Have UK businesses lost the personal touch?

A study by TalkTalk Business has revealed the changing face of business communications in the UK. The research shows that SME employees spend over a day a week writing and sending emails, and SME spend over £1.2 million a year in labour costs on employee time spent emailing. Due to a reliance on communicating to […]

24/01/2012 Tech Advance logo placeholder

Call Recording regulations are changing… Are you PCI compliant?

In mid-2010 the Payment Card Industry stipulated that if members do record calls they should make “best endeavours” to ensure that the three-digit CV2 number is not recorded. Is your call recording solution meeting the specific requirements of the PCI? Our Call Recording solution, recordX includes a new feature that allows agents to tell the […]

24/01/2012 Tech Advance logo placeholder

0% interest free finance on Avaya telephone systems until the end of March 2012

Why use all of your cash to pay upfront for your telecoms equipment when you can spread the payments over the next 3 years at no extra cost? Our new finance scheme allows you to pay for your telecoms solutions over the working life of the equipment with no interest charges. The cost savings and […]

15/12/2011 Voicemail systems

3 points to consider before you choose a voice messaging system

Voicemail Voicemail systems provide an answer phone facility for some or all of your team’s internal office phones.  They ensure you can communicate effectively without relying on other people to take a message; an invaluable system for many businesses today. Voicemail notification has evolved in recent years and you can now receive an email notification […]

15/12/2011 0800 numbers

Would your business benefit from 08 numbers?

Many businesses benefit from incoming 08xx numbers.  These non-geographic telephone numbers are commonly used today and include 0800, 0808, 0845, 0844, 0870 and 0871. With these numbers you can track the volume of calls presented to your business easily at the end of every month when you receive your billing data. Using a different 0800 […]

01/12/2011 Tech Advance logo placeholder

Dramatically improve your sales team, service desks or call centres with an ACD system

If your business needs a call centre facility then it would benefit from an ACD (Automatic Call Distribution) system.  ACD monitors the number of calls coming in, who answers them and how long it takes to answer the call.  It allows incoming calls to be distributed more evenly, increases your efficiency and provides all the […]

01/12/2011 maintenance repair man with red tool box

Cut the cost of your telephone maintenance support contract

It is no longer a legal requirement to have a maintenance service cover agreement in place for your on-site telephone system, however we always recommend putting a service contract in place to ensure you have predefined engineering response time agreed for major faults so you can avoid the generally much higher cost to the business […]

01/12/2011 SMS enter key on keyboard

Start sending and receiving text messages from your computer

For any business that needs to reach customers quickly and easily, directly messaging their phone is the perfect solution. It takes just a few seconds to send and receive text messages from your computer – and no expensive software is required either. It’s ideal for communicating reminders and appointments, and invaluable for schools, doctors, dentists, […]

18/11/2011 Tech Advance logo placeholder

Connect your PC to your telephone and start working smarter

There are almost unlimited business benefits to be had from integrating your computer and telephone systems.  You can work faster and smarter while offering customers an even better standard of service. Making Calls When making calls, you can use a feature known as ‘click to call’.  It creates a button within contact databases such as […]

18/11/2011 Integrator

Integrate your mobile phone with your office phone and never miss an important call again

Businesses today need a flexible workforce; they can’t afford to have people sitting around waiting for the phone to ring.  It’s been estimated that the average UK worker now spends around 40% of their time away from their desk.  But if the team is out and about it means customer telephone calls to the office […]

01/11/2011 Tech Advance logo placeholder

Are you paying to much for your calls? Check your numbers in 8 easy steps…

With so many telecoms providers and literally hundreds of different lines and calls  tariffs on the market, working out whether you’re getting the best deal is a headache. Getting truly independent advice about how much you should be paying is difficult too.  But you don’t need to rely on providers, by following our 8 easy steps […]

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