Business Telecoms Blog
 & News

Profile Got the Lot is a fast-growing e-commerce company. Their background in sales, purchasing, and retail operations enables them to source and buy the very best products and brands from their trusted network of suppliers at the very best prices. Their products are wide and diverse and they’re always adding new and exciting additions to […]

What Is a cloud contact centre? A cloud contact centre is a cloud-based customer engagement platform that simplifies and enhances your customer communication, allowing your team to work from anywhere. It offers an easy-to-use, self-service feature set and comes at a price point SMEs can afford. Cloud Contact enables voice calls, web chat, email, and […]

Many businesses utilizing Microsoft Teams for internal collaboration can now benefit from the ability to make and receive calls by enabling Microsoft Teams as a full cloud-based UC solution with Enterprise-grade telephony. Give your Microsoft Teams a voice with confidence – benefit from a highly reliable, resilient architecture with Direct Routing from the UK’s No.1 […]

Enjoy guaranteed speeds, improved reliability, and future-proof connectivity with FTTP broadband. What is FTTP Broadband? FTTP stands for Fibre To The Premises, and it is referred to as ‘Ultrafast’ or ‘Full Fibre’ broadband. FTTP broadband can deliver speeds up to 1Gbps. It is a pure fibre connection from the exchange to your business so, unlike […]

Galaxy Print is a printing and design company located in Croston, Leyland that offers a wide range of services from logo design to t-shirt printing. Their highly skilled designers use the latest software to produce high-quality designs. Project We had previously worked with Galaxy Print back in 2019, making some changes to their old Panasonic […]

O’Brien’s Pharmacy Group provide pharmacy services to the people of Fleetwood, Thornton-Cleveleys, Bispham, Burscough, Liverpool and the surrounding areas. They provide personalised, tailored pharmaceutical care to the people who use their pharmacies and dispense both medicines and healthcare advice and offer a range of other clinical services. Telecommunication Project O’Brien’s pharmacy group were looking for […]

We are publishing this regarding the recent announcement of the BT and Openreach strike action that will be taking place on: Thursday 6th October Monday 10th October Thursday 20th October Monday 24th October It is expected that 40,000 BT Group workers will strike, and it is important to note that, unlike the most recent strikes […]

Embracing a modern cloud contact centre solution Introduction We are all customers. We like to get our problems solved quickly, accurately, and whenever it’s most convenient to us. We all expect businesses to respect our time, to know our historical customer data, to personalise their interactions to suit our preferences and needs. If you expect […]

The key aspects to consider when adopting a contact centre solution Introduction: Keeping your customers happy There is one question common to all businesses, regardless of size, industry, or background – how do you keep your customers happy and engaged? In today’s digital economy, customers want their interactions to be quick and their problems to […]

The short answer is YES – but it doesn’t need to be a complex and expensive solution. Contact centre capability is no longer the sole domain of large businesses and enterprises. Find out why SMEs can, and should, finally reap the benefits of the modern cloud-delivered contact centre solution. Your customers want more… • 68% […]

The way in which our customers access their bills is changing! Having invested in our billing platform, we are making it possible for our customers to access their own bills. You will also be able to see itemized bills, reports, and service charges. Companies with multiple bills or several locations will have the ability to […]

GP surgeries require friendly, prompt, and efficient service. Patients are often calling with concerns, and they will expect a quick response to their call, therefore the telephony solution that is chosen must accommodate these requirements. The Challenge GP surgeries often deal with a large number of calls, particularly during peak times such as Monday mornings. […]