Business Telecoms Blog
 & News

For any business that needs to reach customers quickly and easily, directly messaging their phone is the perfect solution. It takes just a few seconds to send and receive text messages from your computer – and no expensive software is required either. It’s ideal for communicating reminders and appointments, and invaluable for schools, doctors, dentists, […]

There are almost unlimited business benefits to be had from integrating your computer and telephone systems.  You can work faster and smarter while offering customers an even better standard of service. Making Calls When making calls, you can use a feature known as ‘click to call’.  It creates a button within contact databases such as […]

Businesses today need a flexible workforce; they can’t afford to have people sitting around waiting for the phone to ring.  It’s been estimated that the average UK worker now spends around 40% of their time away from their desk.  But if the team is out and about it means customer telephone calls to the office […]

With so many telecom providers and literally hundreds of different lines and calls tariffs on the market, working out whether you’re getting the best deal is a headache. Getting truly independent advice about how much you should be paying is difficult too.  But you don’t need to rely on providers, by following our 8 easy […]

External telephone lines provide the fixed network voice connections between you and the outside world.  You really need to get it right first time because insufficient telephone lines may have your customers complaining about the engaged tone – worse still they may decide to call a competitor because they “can’t get through”.  Your staff may […]

Everyone can make use of a new Tom Tom GPS unit and for a limited period, only Tech Advance is offering a FREE Tom Tom device with every business telephone system ordered before the end of March 2012. If you want to discuss your business telephone system requirements please give us a call on 0800 […]

There are two types of phone solutions to choose from – an on-site phone system or an off-site hosted phone system. The on-site phone system can be connected using the standard telephone network as PSTN, ISDN or VOIP whereas the hosted solution can only be connected via the internet. Note: You will need a cat5 […]

We are moving towards a future where offices and fixed work locations are likely to disappear.  People increasingly want to work from home; it addresses their need for work/life balance and helps them avoid the stressful daily commute.  Companies benefit too, it’s an easy solution to attracting the best staff regardless of where they’re located […]

Take advantage of missed call reports.  This is a quick and effective way to go the extra mile with your customer service.  Imagine your customer calls at a peak time when everyone’s busy, after 30 seconds or so they’ll probably hang up.  They may try again later but they could just call a competitor instead. […]

Moving into a new office can be a major headache.  No business owner can afford the disruption it causes or has the time to organise moving the electrics, IT equipment and telephones, but there is a solution.  At Tech Advance we’ll get your business moved and operational fast – saving you time and cutting your […]

When your customers are on hold, what do they hear?  Silence, beeps or the plinky-plonk of ice-cream van music?  Wouldn’t you rather keep their interest with useful marketing messages until you’re able to answer the call? With on-hold telephone marketing, you can add a professionally recorded message to your telephone system as either a replacement […]

Some businesses still rely on fax machines, but with the cost of paper and printer ink going up every few months it can be an expensive way to receive communications. Turn your faxes to email today. The Tech Advance fax-to-email service is brilliantly simple – allowing businesses to manage faxes more effectively and save money.  […]