Business Telephone Services
latest advice, technology and products
Our service packages are tailored to meet the needs of all our customers throughout Lancashire, Merseyside and the Northwest in the following areas: Blackpool, Preston, Southport, Liverpool, Manchester, Bolton, Bury, Wigan, St Helens, Blackburn, Burnley, Leeds, Warrington, Stockport, Oldham, Chester, and Salford, however, please do contact us wherever you are based as we can support clients anywhere in the UK.
Telephone System Maintenance & Repairs - Frequently Asked Questions
We have many years of experience helping businesses with their phone system maintenance. We’ve put together some of the most FAQs we get asked so you can be sure you choose the right phone system mainenance and support for your business. However, if you’d rather skip the questions and just speak to us directly, then please fill in the contact us form top right ✉ and one of our team will be in touch soon.
If the answer is not very long, then you need to consider the risks to your business if you haven’t already got a contract in place.
If your telephone system goes down, the disruption it can cause can have a detrimental effect on your company. Especially if not dealt with immediately. In fact, you may be running the risk of waiting days to investigate your telecoms problem and in effect resolved it. This could result in, not only a loss of earnings for your business but indeed, more importantly, it can hurt how your clients view your customer service. While with a maintenance package from Tech Advance, in effect, ensures you have a predefined engineering response time. Significantly agreed for all major faults, so you can avoid extended downtime. Which moreover will often cost your business more in the long run.
The price of maintenance support contracts is generally based on the cost to replace the hardware covered, so it is possible to keep costs down to a minimum by just covering your core systems effectively and excluding the telephone handsets from the contract. Replacement handsets for most systems can be purchased on next-day delivery and it is also easy to identify a faulty phone without the need for an engineer to visit your site.
Of course. Tech Advance has an established and proven transition process that guarantees your business is covered from the very offset. We provide a two-month cross-over period to eliminate the risk of any disruption to your business, making the move a seamless customer experience.
Firstly, we understand that every business has different needs and requirements. This is why in addition to our standard service level options, we have a bespoke option. Therefore enabling customers to tailor a maintenance solution to meet their requirements. So we can provide you with the best maintenance service options to match your needs.
Yes, Tech Advance can support all your telephone systems across all your sites. A common problem for many larger organisations that run many sites, is they have far too many suppliers billing for different things.
First, we provide a cost reduction exercise to establish exactly how many services you have in place and the number of suppliers you are currently dealing with. Secondly, we then consolidate these into one easy and manageable service, saving you money in the process. Third, we provide a single UK support line for all services at all sites so you only deal with a single point of contact from incident report to fix, saving you, even more, time and hassle in the process.
We use a network of qualified and experienced telecoms engineers across the UK, which means we can respond fast and provide your business with a reliable service at very competitive rates. A standard contract normally gives fault reporting and engineering assistance between the hours of 8:30 and 17:30 on weekdays with response times agreed for any major faults at four working hours with all parts and labour costs covered. With Tech Advance, you only deal with a single point of contact from incident report to fix, saving you, even more, time and hassle in the process.
Our support contracts are available on all manufacturer’s products, including Avaya, Siemens, Panasonic, and all BT-supplied Nortel (Norstar) systems.
- Cost savings over the life of the contract. A telephone system maintenance agreement can cost anywhere between £15 & £150 per month. Compare this with how much your business could lose should your system fail. If you have no service agreement in place and the cost is negligible.
- Guaranteed response times. Never have to worry about the fault taking days to fix. Tech Advance guarantee that with any major faults our engineers will be working on your problem within four working hours. With all parts and labour costs covered.
- Specialised teams. We use a network of qualified and experienced telecom engineers across the UK. Therefore ensuring that the right people are on-hand to solve the problem, quickly and efficiently.
- Predictability. Many businesses are looking for predictability when they plan & budget for the years ahead. Knowing what maintenance costs are in advance can often be a lot easier than periods of zero costs followed by periods of high costs.
- Enjoy business continuity and peace of mind. A well-planned maintenance package allows for total peace of mind for business owners. Early detection of faults can prevent major losses in business. A maintenance agreement can act as a valuable insurance company, thus ensuring that minor faults don’t become major problems.
Why Tech Advance?
If you don’t already have a telephone system maintenance contract in place, then you may be running a risk. Consequently, waiting days to investigate and resolve your telecoms problem. With a maintenance package from Tech Advance, you’ll have a predefined engineering response time agreed upon for major faults. Therefore you can avoid extended downtime which will often cost your business more in the long run.
Everyone in business knows the importance of providing professional, high-standard customer service. As a result developing, maintaining, and growing customer relationships. With Tech Advance you get peace of mind. We will deal with problems you may have quickly and professionally. Particularly, keeping your business operational and providing a platform for organisational sustainability.
introducing little henry…
Here at Tech Advance, we are always striving for new ways to keep businesses informed about the great products and services that we offer. We want all our clients and potential customers to be ahead of the game when it comes to their business, we want you to feel excited as we do when thinking about how telecoms in your business can contribute towards building a better future for your company.
That’s why we decided to add another member to our fantastic team. Someone who is as passionate as we are about helping businesses just like yours and can tell you all about the great work that Tech Advance do…
PSTN Analogue Phone Lines Switch Off
UK businesses are facing a deadline to refresh their telephony services before the end of 2025. Are you switched on about the PSTN switch off and how this affects you? Driven by Openreach as they push the move towards a full VoIP services network for the UK, the telecoms industry is a-buzz with jargon, creating […]
Telephone System Maintenance & Support Services
Imagine for a moment, that your business phone system has failed, leaving your business without the facility to make or receive calls. What impact would this have on your business and your customers? Would you start losing money from the offset? What about your reputation with your customers if they are unable to contact you? […]
Does your desk phone need a facelift?
You’re just about to make that all important call, the one that you believe could bring in your biggest client to date, then suddenly, your desk phone stops working. As you begin to hit the buttons repeatedly praying for it to come back on, you hear a little voice in your head telling you that […]
Do your phones need a facelift?
Many technical faults that occur with making and receiving calls is often not because of a problem with the actual phone system but with the handsets themselves. If you are becoming frustrated because your desk phone isn’t functioning how it should, then before you start looking into new expensive phone systems, firstly check that all […]