Telephone System Maintenance & Repairs

Quick Quote

Get an instant quote on services required...

A
Telephone System Maintenance & Repairs

Welcome to our telephone system maintenance & repairs page

No one likes to pay out for maintenance service cover for their telephone systems as for many people it’s a service they never see the benefits of. However, most businesses start losing money and customers from the moment their phones stop working. Below we have made a list of the more FAQ to help you decide if a maintenance contract is the right decision for your business. 

As an installer of business telephone systems for small business, we offer a wide range of on-premise business telephone systems along with IP telephony. Our Telephone System Maintenance & Repairs service is designed to give you the peace of mind you need so that any problems you may have are dealt with quickly and professionally.

Quick Quote

You can get a quote for telephone systems by answering the four simple questions

A
Quick Quote
Buyers Guide

There are many benefits and options to consider when purchasing your new telephone system

A
buying a telephone system

Business Telephone Services

latest advice, technology and products

Our service packages are tailored to meet the needs of all our customers throughout Lancashire, Merseyside and the Northwest in the following areas: Blackpool, Preston, Southport, Liverpool, Manchester, Bolton, Bury, Wigan, St Helens, Blackburn, Burnley, Leeds, Warrington, Stockport, Oldham, Chester and Salford, however, please do contact us wherever you are based as we can support clients anywhere in the UK.

Contact Us

Telephone System Maintenance & Repairs - Frequently Asked Questions

We have many years of experience helping businesses with their phone system maintenance. We’ve put together some of the most FAQs we get asked so you can be sure you choose the right phone system mainenance and support for your business. However, if you’d rather skip the questions and just speak to us directly, then please fill in the contact us form top right ✉ and one of our team will be in touch soon.

If the answer is not very long, then you need to consider the risks to your business if you haven’t already got a contract in place.

If your telephone system goes down, the disruption it can cause can have a detrimental effect on your company if not dealt with immediately. You may be running the risk of waiting days for your telecoms problem to be investigated and resolved. This could result in, not only a loss of earnings for your business but more importantly, it can have a negative effect on how your clients view your customer service support.  With a maintenance package from Tech Advance, it ensures you have predefined engineering response time agreed for major faults so you can avoid extended downtime which will often cost your business more in the long run.

The price of maintenance support contracts is generally based on the cost to replace the hardware covered, so it is possible to keep costs down to a minimum by just covering your core systems effectively and excluding the telephone handsets from the contract.  Replacement handsets for most systems can be purchased on next day delivery and it is also easy to identify a faulty phone without the need for an engineer to visit your site.

Yes. Tech Advance has an established and proven transition process which guarantees your business is covered from the very offset. We provide a two-month cross over period to eliminate the risk of any disruption to your business, making the move a seamless customer experience.

Yes. We understand that every business has different needs and requirements which is why in addition to our standard service level options, we have a bespoke option which enables customers to tailor a maintenance solution to meet their individual requirements, so we can provide you with the best maintenance service options to match your needs.

Yes, Tech Advance can support all your telephone systems across all your sites. A common problem for many larger organisations who run off many sites is they have far too many suppliers billing them for different things.

We provide a cost reduction exercise to establish exactly how many services you have in place and the number of suppliers you are currently dealing with. We then consolidate these into one easy and manageable service, saving you money in the process. We provide a single UK support line for all services at all sites so you only deal with a single point of contact from incident report to fix, saving you, even more, time and hassle in the process.

We use a network of qualified and experienced telecoms engineers across the UK, which means we can respond fast and provide your business with a reliable service at very competitive rates. A standard contract normally gives fault reporting and engineering assistance between the hours of 8:30 and 17:30 weekdays with response times agreed for any major faults at four working hours with all parts and labour costs covered.  With Tech Advance, you only deal with a single point of contact from incident report to fix, saving you, even more, time and hassle in the process.

Yes, our support contracts are available on all manufacturer’s products, including Avaya, Siemens, Panasonic and all BT supplied Nortel (Norstar) systems.

  • Cost savings over the life of the contract – A telephone system maintenance agreement can cost anywhere between £15 & £150 per month. Compare this with how much your business could lose should your system fail and you have no service agreement in place and the cost is negligible.
  • Guaranteed response times – Never have to worry about the fault taking days to fix, with Tech Advance we guarantee that with any major faults our engineers will be working on your problem within four working hours with all parts and labour costs covered.
  • Specialised teams – We use a network of qualified and experienced telecoms engineers across the UK. We will ensure that the right people are on-hand to solve the problem, quickly and efficiently.
  • Predictability – Many businesses are looking for predictability when they plan & budget for the years ahead. Knowing what maintenance costs are in advance can often be a lot easier than periods of zero costs followed by periods of high costs.
  • Enjoy business continuity and peace of mind – A well-planned maintenance package allows for total peace of mind for business owners. Early detection of faults can prevent major losses in business. A maintenance agreement can act as a valuable insurance company, ensuring that minor faults don’t become major problems.

If you don’t already have a telephone system maintenance contract in place, then you may be running the risk of waiting days for your telecoms problem to be investigated and resolved. With a maintenance package from Tech Advance, it ensures you have predefined engineering response time agreed for major faults so you can avoid extended downtime which will often cost your business more in the long run.

Everyone in business knows the importance of providing professional, high standard customer service in order to develop, maintain and grow customer relationships. With Tech Advance you get peace of mind that any problems you may have are dealt with quickly and professionally, keeping your business operational and providing a platform for organisational sustainability.

introducing little henry…

Here at Tech Advance, we are always striving for new ways to keep businesses informed about the great products and services that we offer.  We want all our clients and potential customers to be ahead of the game when it comes to their business, we want you to feel excited as we do when thinking about how telecoms in your business can contribute towards building a better future for your company.

That’s why we decided to add another member to our fantastic team.  Someone who is as passionate as we are about helping businesses just like yours and can tell you all about the great work that Tech Advance do…

06/04/2022

PSTN Analogue Phone Lines Switch Off

The Ultimate Jargon Buster UK businesses are facing a deadline to refresh their telephony services before the end of 2025. Are you switched on about the PSTN switch off and how this affects you? Driven by Openreach as they push the move towards a full VoIP services network for the UK, the telecoms industry is […]

04/11/2019

Telephone System Support

No one likes to pay out for telephone system support cover for their telephone systems as for many people it’s a service they never see the benefits of. However, most businesses start losing money and customers from the moment their phones stop working. So how can a telephone system support contract save my business? A […]

06/05/2019

Telephone System Maintenance & Support Services

Imagine for a moment, that your business phone system has failed, leaving your business without the facility to make or receive calls. What impact would this have on your business and your customers? Would you start losing money from the offset? What about your reputation with your customers if they are unable to contact you? […]

13/03/2018

Does your desk phone need a facelift?

You’re just about to make that all important call, the one that you believe could bring in your biggest client to date, then suddenly, your desk phone stops working. As you begin to hit the buttons repeatedly praying for it to come back on, you hear a little voice in your head telling you that […]

Our Partners


Below are some of the companies that are partners with Tech Advance. Please click on the logo for more information on each of our partners.