Tech Horizon Call Centre is a cloud-based service aimed at businesses that receive a high amount of inbound calls such as those with sales teams, customer service, accounts departments, help desks and receptionists.
Working as an additional bolt-on to our Tech Horizon hosted telephony platform, this add-on service enables you to manage your call centre setting more efficiently.
It offers an extensive range of call related features to help you manage, monitor and control inbound calls & activity so you can deliver exceptional, end-to-end customer experience whilst boosting the overall productivity of your business.
Key features include:
- Intelligent call distribution ensuring each of your customers gets through to the right person every time
- Quality caller experience allowing you to easily monitor your call activity with an option to escalate any calls when needed
- Flexible working so your agents can work from anywhere and take inbound calls for multiple departments from one device
- Gain valuable insight as it gives you access to historical and real time data so you can address any training needs that may be required or identify where you need extra resources during peak times
- Quickly escalate difficult customer queries if your agents need support from more senior members of your team
- On-demand, scalable service giving you the option to only pay for what you need and allows you to scale up or scale down with the growth of your business
Tech Horizon Call Centre provides greater flexibility and control over how your calls and customers are managed. With a simple set-up, you can configure it through our easy-to-use web portal, giving you total control to set up your system to your business needs without any messing about.
With a call queuing option, it allows you to manage caller expectations when it comes to call wait times and avoid customers hanging up before their call is answered. A message can be played which indicates an estimated wait time, with periodic updates as they move closer to the front of the queue.
Tech Horizon Call Centre is a diverse telephony solution designed to help your business by boosting the productivity of staff taking calls and enabling you to deliver a first-rate service to your customers every time.
To find out how this service works alongside your Tech Horizon hosted telephony platform, simply click on the video below and discover how to boost the productivity of your agents whilst delivering a first rate service to all of your customers.
https://www.youtube.com/watch?v=Ad52Ah1flH8
If you would like to find out more information about Tech Horizon Cloud Based Telephony, please visit our Cloud Telephone Systems page and discover how this great technology could benefit your business.
