Enabling Call Recording and how it works with your Cloud Phone System

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Call Recording allows you to record your Inbound, Outbound or both Inbound and Outbound calls on your Cloud phone system. The solution allows you to record 100 percent of your calls, archive them efficiently and find specific calls quickly and easily.With advanced settings you can search among hundreds of logged interactions and play back relevant recordings quickly and easily.  Consequently, office disputes that could potentially disrupt your working environment and reduce productivity in the workplace, could be resolved quicker or avoided entirely if a call recording system is in place.

By recording telephone orders or discussions, you can quickly confirm back to a customer what was agreed. As a result, disputes can be quickly resolved and for the customer to be retained for future business.

Call Recording for Training Purposes

Having access to recordings means that you can easily demonstrate and define what good and bad calls sound like to individual or group [training sessions]. This gives you greater control over the quality of your employees and their interactions with customers. By marking up successful and ineffective calls you can pin-point the strengths and weaknesses of specific employees, so they can work on their telephone techniques to improve future calls with customers and clients.

Call Recording Costs

Tech Advance offer Call Recording based on storage amount rather than per individual user. Entry level is £15 PM storage for up to 4500 minutes. The platform also gives you the option to download any of your recorded calls. This means you don’t have to worry about paying more or going over your chosen storage amount. Once downloaded the ZIP file can be extracted and saved to a location of your choice. To delete recording between the From and To dates simply click the delete button.

For some free advice and budget costs on Telephone Call Recording, please contact us now on  0800 505 3350. Alternatively, why not visit our Call Recording & Call Reporting Solutions for more information.

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