Call Recording regulations are changing… Are you PCI compliant?

Quick Quote

You can get a quote for telephone systems by answering the four simple questions

A
Quick Quote
Call recording PCI compliance

In mid-2010 the Payment Card Industry stipulated that if members do record calls they should make “best endeavours” to ensure that the three-digit CV2 number is not recorded. Is your call recording solution meeting the specific requirements of the PCI?

Our Call Recording solution, recordX includes a new feature that allows agents to tell the system not to record the part of the call where the customer speaks the CV2 number. The agent can enter the ‘stop recording’ command during the call to pause recording and the ‘start recording’ command to resume. So for example the agent would stop the recording and then ask; “Can I have the last three digits on the back of your card” before entering the resume command. The CV2 number is not recorded, while the rest of the call is recorded and easily available for playback using the recordX web interface. recordX has been tailored to meet these requirements, all our call recording products store calls using AES 256bit encryption.

In 2011 the FSA introduced new regulations that will require many financial organisations to record their mobile telephone calls. The recording of these calls allows organisations to manage disputes in a climate where more and more business calls are carried out over the mobile network.

Like This?
You may also like:

Categories

Business Services

moving office

I am moving office

Moving office phone systems can be stressful, we can help with your office relocation.

Setting Up New Office

I am setting up a new office

Find the right location, design the workplace, negotiate a lease or decide on buy.

Review telephone services

Phone service review

Detailed cost service review of all your IT and telecoms costs and services.

Managed Voice and Data

Managed phones and internet connections

Specialised voice and data services for corporate customers throughout the UK.

Latest Tweets

See our latest tweets from the Tech IP Twitter feed. Follow us on all our social media channels to stay up to date with the latest business telephone technologies. Watch our Youtube channel for informative videos on our cloud phone systems, Unify communication solutions, and more.

Our Partners


Below are some of the companies that are partners with Tech IP. Please click on the logo for more information on each of our partners.

Communication Products

Apple Mac - Internet Services

Internet Services

Secure, robust and reliable internet connectivity from a wide range of suppliers covering all types of connections.

cloud voip phone services

Cloud Phones

Cloud telephone solutions designed for your business cloud phone telephony is the future for high performance.

Network cabling

Network Cabling

We provide Cat5e, Cat6a and fibre network cabling systems including everything you need for a secure functional comms room.

Samsung Galaxy phone line up

Mobiles

We can review your mobile phone contracts, considering all networks to find the right deal for your business.

Video Conferencing

Video Conferencing

A complete range of advanced video conferencing from world-class manufacturers.

Business Phone Lines and Calls

Business Phone Lines & Calls

We can review your current business phone lines and call packages to find the right services to suit your business needs.