With Inbound telephone services you can have online access to a full range of call routing, monitoring and managing tools to empower your business with the perfect customer service.
Immediate to set up – everything’s online and directly feeds into the network giving the ability to instantly create or make changes to call plans, announcements and other features.
Inbound Telephone Services offers feature-rich network services which means that it’s scalable, cost effective and no capital outlay is required to install the service, which is good news for smaller businesses.
So how does Inbound Telephone Services work?
You can access Inbound Telephone Services online. The user interface is used to create inbound call routing plans which feed directly into the telecoms network for immediate activation. You have access to your subscribed features and you can tailor call plans to meet your individual business requirements.
- Never miss a call again
- Route your calls to suit your business hours
- Give callers menu options for call routing
- Use call recording for audit trails and training purposes.
- Pickup and share voicemail messages across your teams or sites
An advantage of inbound telephone services are realised in the ability to earn extra margin and reduce telephone support costs by billing charging for premium rate calls.
The system can be used with any number from any device; this includes geographic and non-geographic numbers, such as 0800, 0844 and area call.
So if you’re looking for feature rich network services and want to improve customer service through tailored call plans to suit your business, and you want all this through an easy to use web interface that allows you to make changes live in an instant, an Inbound telephony service might be the solution you are looking for.
If you would like to know more about our inbound telephony services please call us today on 0800 505 3350.
Visit our Call Recording & Call Logging page and find out more about managing your Inbound telephone calls in the right way.