Don’t brush off your business “Customer service is the new sales!
Technology is moving fast and with today’s customers actively engaging in social media, the world of marketing and customer service has seen a dramatic change over the last ten years. Who doesn’t check the feedback messages when buying off enterprises such as eBay or reads numerous reviews before they make that purchase? I mean it’s […]
Improve customer service with better call management – Inbound telephone services
Inbound telephone services – Better call management means better customer service and as all business owners know, keeping customers happy is critical to the success of your business. Within the last 6 months, 24% of UK customers have stopped doing business with a company due to a bad customer service experience. When this happens to […]
Telephone Call Recording: Are you PCI compliant?
Compliance is a murky subject. A casual glance presents the uninitiated with a series of rules and regulations that can seem at once critical and yet apparently contradictory. Some state that certain financial transactions must be recorded, whilst others, so it seems, demand that financial details be excluded or covered up. The only thing that […]
Inbound Telephone Services – Control calls on any device, anywhere, on any number
With Inbound telephone services you can have online access to a full range of call routing, monitoring and managing tools to empower your business with the perfect customer service. Immediate to set up – everything’s online and directly feeds into the network giving the ability to instantly create or make changes to call plans, announcements […]
Call Recording – “Reduce the impact and length of office disputes”
Office disputes that could potentially disrupt your working environment and reduce productivity in the workplace, could be resolved quicker or avoided entirely if a call recording system was in place. Many businesses still sit on the fence when it comes to call recording and avoid considering this fantastic technology due to misconceptions about cost and its […]
Call recording – “A great training tool you may not have considered”
Call Recording Recent reports have shown that the use of recorded calls in training for new or long-term employees can have a positive effect on business phone interactions and customer services. Call Centre Helper reported that using call recording for training meant businesses can “build a tangible evidence-base against which they can consistently audit the […]
Telephone call recording: Find out what’s going on in your business
Reckless behaviour of employees can have comprehensive impact on the overall wellbeing of any business, regardless of its size. An employee that shows a disregard for your businesses ethics and compliance policies may go unnoticed until extensive damage has already been done. Using Telephone Call Recording, companies have a means of reviewing employee activities to […]
Communications Management reporting software: The key to achieving a better business practice
Whilst Communications Management Software might sound like a new concept to some of you, you might be surprised to learn it’s actually been around for decades but the simple fact is, most businesses don’t explore it completely and so there are many benefits of this great application that never get used. In the past, Communications […]
Tools for telesales – Call Reporting
It really is surprising nowadays how many companies have some form of outbound telesales function within their business, either for customer service calls or marketing calls. The technology that companies use, varies from at one end of the scale “here is a telephone and the yellow pages”, to at the other a high technology fully […]
Beginners guide to communications management
Communications management, including call reporting, is not a new concept, but lots of people haven’t explored it fully. Communications management can deliver significant business benefits, regardless of business size or industry sector. Historically, communications management was used to verify a phone bill at the end of the month or allocate call costs across departments. Whilst […]
Dramatically improve your customer service in just 4 weeks
Take advantage of missed call reports. This is a quick and effective way to go the extra mile. Imagine your customer calls at a peak time when everyone’s busy, after 30 seconds or so they’ll probably hang up. They may try again later but they could just call a competitor instead. So wouldn’t it be […]
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