How can a Cloud Contact Centre Improve Customer Experience?
What Is a cloud contact centre? A cloud contact centre is a cloud-based customer engagement platform that simplifies and enhances your customer communication, allowing your team to work from anywhere. It offers an easy-to-use, self-service feature set and comes at a price point SMEs can afford. Cloud Contact enables voice calls, web chat, email, and […]
Microsoft Teams – Direct Routing
Many businesses utilizing Microsoft Teams for internal collaboration can now benefit from the ability to make and receive calls by enabling Microsoft Teams as a full cloud-based UC solution with Enterprise-grade telephony. Give your Microsoft Teams a voice with confidence – benefit from a highly reliable, resilient architecture with Direct Routing from the UK’s No.1 […]
Winning the Customer Experience Battle
Embracing a modern cloud contact centre solution Introduction We are all customers. We like to get our problems solved quickly, accurately, and whenever it’s most convenient to us. We all expect businesses to respect our time, to know our historical customer data, to personalise their interactions to suit our preferences and needs. If you expect […]
The SME guide to Contact Centres
The key aspects to consider when adopting a contact centre solution Introduction: Keeping your customers happy There is one question common to all businesses, regardless of size, industry, or background – how do you keep your customers happy and engaged? In today’s digital economy, customers want their interactions to be quick and their problems to […]
Working from Home Solutions – How We Can Help
As remote work has become popular since the coronavirus outbreak in 2020, many businesses are seeking to work from home solutions. If you don’t know where to start, we have some options for you to consider. Cloud Phones and VoIP Our first recommendation would be to make the switch to the cloud and VoIP phones […]
Think-Dial – Auto Dialling Integration with Your Thoughts
Over these last few years, we have seen great leaps in digital technology. Foldable phones, cloud computing, and smartwatches; these are all innovations that revolutionised the way we live and work. However, believe it or not, we are just at the very beginning of this technological journey and there is still so much more to […]
Why Cloud technology is giving business owners a new start with IT
What does the future hold for business? This can seem like a scary question for any business owner, but it’s definitely something that needs a lot of thought. Foreseeing the future when it comes to business, is often the key to success. However, when it comes to IT, how can you offer the right direction […]
How to get your desk phone working with your SuperOffice CRM Software
SuperOffice captures all your customer enquiries regardless of how they are sent and organises them into the CRM database. Whilst that sounds great, wouldn’t it be useful if your desk phone worked with it and was also supported in “the cloud”? With a Cloud Phone from Tech Advance you can now optimise processes and customer […]
How to get your desk phone working with your Zoho CRM software
Did you know that you can now integrate your phone system to work along with Zoho CRM? That’s right, lead management just got even more efficient with a Cloud Phone from Tech Advance! Zoho CRM is an award-winning web-based CRM designed to attract, retain, and satisfy customers to grow your business. With lead and contact […]
Our Cloud Phone systems are now supporting Skype for Business
If you’ve invested in the Unified Communications platform, Skype for Business, then you’ll already be connecting with co-workers or business partners in your company or around the world. But what if you could get even more from your communications platform? Just like Skype for Business, telephony is moving to the Cloud too and now you […]
Cloud Services- What’s the right choice for your business?
Cloud Services – With the evolution of cloud technology growing at an extraordinary pace, the rapid increase of choice means there are now multiple cloud services available to businesses. The challenge is knowing which cloud service providers to use and when. Businesses in fact are choosing Cloud Services from multiple cloud providers, giving them an opportunity […]
Tech Advance Cloud phones are now supporting CRM ServiceMax!
If you are using CRM ServiceMax in your business, wouldn’t it be useful if your desk phone worked with it and you could call up your customers straight from your computer screen? Well, with a Cloud telephone system you can do just that. Our Cloud phones allow you to integrate your contacts with your desk […]
Cloud Computing in business: The home of future innovations
Cloud Computing for your business It would seem that with so many companies implementing the Cloud into their business, we should be seeing a significant investment in this sector over the next three years. With nearly 50 per cent of tech-savvy enterprises relying solely on Cloud computing for new business model launches, it appears more and more […]
I am moving office
Moving office phone systems can be stressful for everyone involved, we can help with your office relocation.
I am setting up a new office
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Cloud telephone solutions designed for your business cloud phone telephony is the future for high performance.
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We can review your current business phone lines and call packages to find the right services to suit your business needs.