Winning the Customer Experience Battle
Embracing a modern cloud contact centre solution Introduction We are all customers. We like to get our problems solved quickly, accurately, and whenever it’s most convenient to us. We all expect businesses to respect our time, to know our historical customer data, to personalise their interactions to suit our preferences and needs. If you expect […]
The SME guide to Contact Centres
The key aspects to consider when adopting a contact centre solution Introduction: Keeping your customers happy There is one question common to all businesses, regardless of size, industry, or background – how do you keep your customers happy and engaged? In today’s digital economy, customers want their interactions to be quick and their problems to […]
Tech Advance – Collaborate : On the Go
We can now bring you news on an exciting new release of our Cloud Phone system application, which will see the current soft-phone dialler updated to bring a significantly improved customer experience. The app could also be called either ‘Horizon’ or ‘Collaborate’ depending on which version you have. Introduction The ‘Collaborate’ app allows you to […]
Working from Home Solutions – How We Can Help
As remote work has become popular since the coronavirus outbreak in 2020, many businesses are seeking to work from home solutions. If you don’t know where to start, we have some options for you to consider. Cloud Phones and VoIP Our first recommendation would be to make the switch to the cloud and VoIP phones […]
PSTN Analogue Phone Lines Switch Off
UK businesses are facing a deadline to refresh their telephony services before the end of 2025. Are you switched on about the PSTN switch off and how this affects you? Driven by Openreach as they push the move towards a full VoIP services network for the UK, the telecoms industry is a-buzz with jargon, creating […]
Tech Advance Terminology – Chapter 1 – The Cloud, VoIP & Cloud Phone Systems
Let’s Get Simple… So, as we know, telecommunications terminology can sound complex and confusing, and the last thing we want to be doing is confusing our customers. We want to ensure that you have a good understanding of the terminology we use, so that you can get to grips with the subjects we frequently talk […]
British Bath Designers Design and Form Refresh Their Phone Technology
Profile Design and Form Ltd are a long-established British bath designer and manufacturer. They produce custom baths and spa hydrotherapy systems for private and professional clients across the globe. They also sell a large range of deep soaking tubs, built-in and free-standing baths under their own ‘Cabuchon’ brand. Project Design and Form were operating with […]
Really Simple Systems CRM just got simpler with an integrate option for your cloud phone
Really Simple Systems CRM is a cloud-based customer relationship management (CRM) system designed for small and midsize organisations. Designed for growing teams working BTB. Really Simple Systems (CRM) provides everything you need to run your sales and marketing, in one easy-to-use yet powerful system. Sales -. You can keep track of all your interactions with […]
Corona Virus Crisis – technology & cost services reviews for your business
With Corona virus pandemic hitting businesses hard and in particular the SMB market, it’s time to see where you can be cutting back on costs in your business and keep on going through this difficult time. The technology sector is one of the most diverse and challenging industries in the world due to the constant […]
4me First Enterprise Service Management
4me is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. 4me enterprise service management application is specifically built to support the Service Integration and […]
Corona Virus & Cloud Phone Systems – Your working from home options
Corona Virus and Cloud Phone Systems – With the imminent threat of the Corona Virus in the UK, some employers have made the decision to allow some of their employees to work from home as they seek to prevent the spread of the novel corona virus causing COVID-19. Whilst some years ago this would have […]
What Is a Cloud-Based Phone System and how will it benefit my business?
To support the growing trend for home and flexible working, a Cloud-Based Phone System is a complete communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. Cloud Phone allows you to access communication from almost anywhere that has an internet connection. There’s no complicated hardware and […]
6 Reasons Why You Should Switch to a Cloud Telephone System
Cloud Telephony has many names, like VoIP, SIP Trunking and Hosted Voice. Whatever its name, a switch to a Cloud Telephone System gives businesses the tools to advance into the future. Flexibility No matter how many of your employees choose to work from home, from their mobile device, from the office, via hot-desking- everyone should […]
I am moving office
Moving office phone systems can be stressful for everyone involved, we can help with your office relocation.
I am setting up a new office
Finding the right location, design the workplace, negotiating a lease, and decide on buying or renting.
Phone service review
Detailed cost service review of all your telecommunications IT costs and services.
Managing telephones and internet connections
Specialised managed voice and data services for corporate customers throughout the UK.
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Secure, robust and reliable Internet connectivity from a wide range of suppliers covering all types of connections.
Cloud telephone solutions designed for your business cloud phone telephony is the future for high performance.
We provide Cat5e, Cat6a and fibre network cabling systems including everything you need for a secure functional comms room.
We can review your mobile phone contracts, considering all networks to find the right deal for your business.
A complete range of advanced video conferencing from world-class manufacturers.
Business Phone Lines & Calls
We can review your current business phone lines and call packages to find the right services to suit your business needs.