Microsoft Teams – Direct Routing
Many businesses utilizing Microsoft Teams for internal collaboration can now benefit from the ability to make and receive calls by enabling Microsoft Teams as a full cloud-based UC solution with Enterprise-grade telephony. Give your Microsoft Teams a voice with confidence – benefit from a highly reliable, resilient architecture with Direct Routing from the UK’s No.1 […]
Is your number coming through as a spam call?
Have you had any of your contacts ask why your telephone number is presenting as a possible “spam” phone call? We have recently become aware of a new issue affecting some companies when calling Samsung Android mobile phones where numbers are appearing as a spam call. We have found this can affect your outgoing calling […]
Why Customer Service is crucial to the success of your business
More than three quarters (81%) of consumers complain that getting in touch with businesses is very difficult with some even suggesting it’s almost impossible! This comes as the age of the internet is taking over the business market. For many businesses and consumers this is a great thing but 42 per cent of customers rate […]
4 Strategies to Help Improve Customer Service Levels
Happy customers can help you build the credibility of your business and in doing so create more business. Who doesn’t check the feedback messages when buying off enterprises such as eBay ? Or read numerous reviews before they make that purchase on Amazon? I mean it’s just common sense to see what others are saying […]
Customer Loyalty…What’s the Secret?
In today’s fast-changing, competitive business environment, excellent customer service is essential for success. In fact, service may be the key to differentiating your business from the competition. It can also be the reason why your customers choose to keep coming back! To keep a customer over the long term, you can’t treat the relationship as […]
Our prices are 40% cheaper than most UK telephone providers standard pricing!
Another year, another business phone line price increase. Prices have been steadily increasing over several years now but the one due to happen in October this year, will be the fifth in just three years. The UK’s biggest telephone providers have increased PSTN (Analogue) and ISDN-2-line rental, and many call charges at the beginning of […]
Don’t brush off your business “Customer service is the new sales!
Technology is moving fast and with today’s customers actively engaging in social media, the world of marketing and customer service has seen a dramatic change over the last ten years. Who doesn’t check the feedback messages when buying off enterprises such as eBay or reads numerous reviews before they make that purchase? I mean it’s […]
Top 10 Tips for answering the telephone professionally
Communication is key in business and although new technologies mean a lot of correspondence is now done electronically, research shows that the telephone is still the preferred communication tool when it comes to business. That’s why it’s so important that when your existing or potential customers are calling, that their call is answered not just […]
Use your communications technology to improve sales in your business
Woody Allen said “80% of life is showing up” but in the case of sales it’s really 100%. If your sales force is not as available as it should be, you are losing out to competitors who are simply better at it than you. Ask yourself: Do you keep sales prospects waiting on purpose hoping […]
Did you know that your customers would rather scoop dog poop than listen to annoying on-hold messages? Yes, as crazy as that sounds, it is in fact true. A recent study revealed how customers who called up businesses and was left hanging on the line listening to a repertoire of annoying beeps, monotonous musical chimes […]
Improve your customer service levels with Telephone Call Recording
Your customer service team is often the face of your company, and customers’ experiences will be defined by the skill and quality of the support they receive. Telephone Call Recording solutions are an ideal training tool, as it enables you to continuously manage, monitor and improve the service levels provided by your employees. Employers can […]
Tech Advance: Customer Service at its very best
As a leading provider of business telecoms communications in the UK, customer service is a crucial part of our business. Our customers entrust us with their most important, business-critical applications and voice, data and mobile communications. Their businesses depend upon the service we provide, and they expect the highest levels of quality and reliability. We […]
Freephone: Leading the way in customer service
As of June this year OFCOM rules come into effect which will make all 0800 numbers free to call from mobile phones as well as landlines. This will mark an end to warnings on adverts saying “calls may vary from other landlines and calls from mobiles may cost considerably more”. Ofcom have also declared that […]
I am moving office
Moving office phone systems can be stressful for everyone involved, we can help with your office relocation.
I am setting up a new office
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Phone service review
Detailed cost service review of all your telecommunications IT costs and services.
Managing telephones and internet connections
Specialised managed voice and data services for corporate customers throughout the UK.
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Secure, robust and reliable Internet connectivity from a wide range of suppliers covering all types of connections.
Cloud telephone solutions designed for your business cloud phone telephony is the future for high performance.
We provide Cat5e, Cat6a and fibre network cabling systems including everything you need for a secure functional comms room.
We can review your mobile phone contracts, considering all networks to find the right deal for your business.
A complete range of advanced video conferencing from world-class manufacturers.
Business Phone Lines & Calls
We can review your current business phone lines and call packages to find the right services to suit your business needs.