If you’ve invested in the CRM system Desk.com you’ve probably already started to realise the benefits of having all of your customer data stored in one place. Desk.com can help your business to scale faster and work smarter, but did you know you can extend your investment further, while enhancing sales and service productivity?
Just like Desk.com or your Email, Telephony is moving to the Cloud too and now you can integrate your phone system to work along with it and call your contacts directly from your computer screen.
Integrate your Cloud phone system with Desk.com
We are using and supplying a managed Cloud VoIP telephone system which can provide this functionality now off the shelf with no need for any development or expensive deployment costs. In fact, it costs just £1.50 for the software required per month/ per user to add this functionality with our Tech Horizon VoIP phones on your desk.
For your customer service teams, it’s all about resolving issues more quickly and improving customer satisfaction and with a Cloud VoIP telephone system you can do just that.
This additional CRM functionality provides a screen-popping feature that includes incoming caller information, and case information pulled from the CRM which allows agents to personalise each customer interaction.
A Cloud VoIP phone system provides a lot of benefits, particularly to small and mid-sized businesses, including less maintenance, greater scalability and lower up-front costs.
- “Click to Call” contacts directly from Desk.com which then controls your desk phone and dials the number.
- Presence indications in Desk.com to other users confirming if you are on your phone, in a meeting etc.
- Matching incoming calls to records in Desk.com when your phone starts to ring with pop-ups on screen before you answer.
- The ability for CRM Desk.com to record all your telephone call history within the activity history so you know exactly when you last spoke.
If you would like more information about this fantastic application, then please contact us at 0800 505 3350 or drop us a Contact Form and we will be happy to send you more details.