Connect your PC to your telephone and start working smarter

Quick Quote

Get an instant quote on services required...

A

There are almost unlimited business benefits to be had from integrating your computer and telephone systems.  You can work faster and smarter while offering customers an even better standard of service.

Making Calls

When making calls, you can use a feature known as ‘click to call’.  It creates a button within contact databases such as Outlook, which you simply click with a mouse and your desk phone will automatically dial the number.  All you have to do is pick up the phone and start talking when someone answers.  It works particularly well for sales or customer service teams and prevents misdialling.

Receiving Calls

When receiving calls you can have a ‘screen pop’ facility.  Your telephone system passes the caller ID to your PC which in turn automatically pops up the caller’s information from Outlook or CRM system onto your screen before you answer the call – it’s like having the client file open on your desk every time they ring.  This is a really powerful tool which can be applied in almost limitless ways:

  • High customer service level – e.g. details about the customer’s previous orders and their delivery address can appear on screen for rapid sales processing
  • Quicker call handling – e.g. no need to ask the caller for a company name or account number or waste time searching for their customer record as it appears on screen instantly
  • Record call history – e.g. easily create and update CRM records while speaking to clients on the phone
  • Set up customer alerts – e.g. integrate with your finance system to receive onscreen notifications of any overdue payments on the caller’s account or automatically reroute the call to the accounts department
  • Control telephone access – e.g. have the phone system unlock phones in specific rooms or desks when required

By utilising the power of your phone and your computer together, you can efficiently handle customer requests while saving your business time and money.

If you’d like to find out more about Computer Telephone Integration solutions call 0800 50 533 50 today or contact us at enquiries@techadvance.co.uk

Like This?
You may also like:

Categories

Latest Tweets

See our latest tweets from the Tech Advance Twitter feed. Follow us on all our social media channels to stay up to date with the latest business telephone technologies. Watch our Youtube channel for informative videos on our cloud phone systems, Unify communication solutions, and more.

Our Partners


Below are some of the companies that are partners with Tech Advance. Please click on the logo for more information on each of our partners.

Products

Apple Mac - Internet Services

Internet Services

Secure, robust and reliable Internet connectivity from a wide range of suppliers covering all types of connections.

cloud voip phone services

Cloud Phones

Cloud telephone solutions designed for your business cloud phone telephony is the future for high performance.

Network Cabling

We provide Cat5e, Cat6a and fibre network cabling systems including everything you need for a secure functional comms room.

Mobiles

We can review your mobile phone contracts, considering all networks to find the right deal for your business.

Video Conferencing

Video Conferencing

A complete range of advanced video conferencing from world-class manufacturers.

Business Phone Lines and Calls

Business Phone Lines & Calls

We can review your current business phone lines and call packages to find the right services to suit your business needs.