Countrywide Accountancy Solutions got the “balance” right with a cloud phone system from Tech Advance

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Countrywide Accountancy Solutions pride themselves on providing personalised service to local business owners and individuals; offering accountancy solutions that cover every aspect of your accountancy and tax needs.

Renowned in the business for their straight-talking tailored advice and providing excellent hassle-free service, when the business’ phone system was unable to meet the needs of the evolving business, CFS decided it was time for an upgrade.

The Project

Countrywide Accountancy had been operating with a phone system from Tech Advance for many years and they needed to upgrade it for support reasons. This led to a comparison with migrating to a VoIP and Cloud phone system now, rather than investing further into their older Avaya phone system.

The old system was running ISDN digital phone lines which are all going to be withdrawn when BT switch off all ISDN lines by 20205.  It made sense for CFS to push forward with the migration now and stay ahead of the technology.

Benefits of a Cloud Phone System to the Business

  • A complex and fully customisable call handling flow for all published geographic locations via a single easy to manage portal.
  • Cost savings in call costs with call bundles reducing costs for local national and mobile UK calls.
  • A totally scalable telephone system that can take extra users and numbers at low costs when needed. With a low upfront investment and with all the functionality you would normally expect on a high-end on-site phone system which would cost thousands.
  • Informed decision making with real-time management information and statistics available at the touch and on the go.

The new system gave benefits of desktop applications and updated handsets and was received well by the team at Countrywide.

Kirsty Harris Office manager stated “We have worked with Tech Advance for our office telephone system for many years and found the upgrade to a newer cloud VoIP system very smooth and well managed with no disruption to our business at all. We would recommend Tech Advance to any company looking for a good supplier of telephone and Internet services.”

 

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