If your business needs a call centre facility then it would benefit from an ACD (Automatic Call Distribution) system. An ACD (Automatic Call Distribution) system monitors the number of calls coming in, who answers them and how long it takes to answer the call. It allows incoming calls to be distributed more evenly, increases your efficiency and provides all the tools to monitor the performance of your staff. ACD allows supervisors to manage teams more effectively as they have extensive reporting available for both real time and historic call traffic. Alerts can also be set to ensure relevant actions can be taken when service levels drop.
To find out more about how you can improve your business telephone systems please contact us at firstname.lastname@example.org or call 0800 50 533 50.