Microsoft Teams with Operator Connect

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Elevate Your Microsoft Teams Experience with Operator Connect

In the fast-paced landscape of modern business, effective communication is paramount. Microsoft Teams Phone has emerged as a cornerstone solution, simplifying communications for businesses. Tech Advance brings a new dimension to this experience with Operator Connect, seamlessly integrating and enhancing Teams calling capabilities. This blog explores the transformative potential of Operator Connect, unlocking the full power of Microsoft Teams for businesses.

Unlocking the Potential

Operator Connect is designed to optimise your Teams experience, offering a user-friendly interface and real-time call management. Making and receiving calls becomes effortless, efficient, and cost- effective. The cloud-based nature of Operator Connect minimises capital outlay on new hardware and maintenance costs, providing significant savings per user compared to Microsoft calling plans.

Getting Started with Operator Connect

To embark on this journey, businesses need:

– Microsoft 365 or Office 365 license, including Teams
– Microsoft Teams Phone Standard add-on (included in the E5 license)
– An internet connection

 

Key Benefits of Operator Connect:

1. Cost-Effective Business Solutions:

– Minimal capital investment
– Set up, deploy, and manage users with ease via Teams Admin Center
– No dependency on PowerShell or complex configurations

2. Business Continuity:

– SIP Trunk Call Manager (STCM) ensures uninterrupted inbound calls
– Reporting features for users unable to connect to Teams
– Quick setup and invocation of disaster recovery plans via Teams Admin Center

3. Increased Communication:

– Make and receive calls directly from Teams app
– Enhance collaboration and connectivity for team members regardless of location

4. Enable Flexible Working:

– Seamless calling experience through Teams, whether in the office, traveling, or
working from home
– Leverage existing Microsoft 365 license investment

5. Security:

– Direct interconnects into Microsoft Azure Peering Service (MAPS)
– Confidence in secure communication through end-to-end encryption

6. Ease of Administration via Teams Admin Center:

– Simplified management platform for real-time assignment of telephone numbers
and user addition
– Technical support and shared 99.99% uptime SLAs for enhanced reliability

7. Scalability:

– Instantly scale up or down users based on business requirements

 

Operator Connect Calling Features:

1. Cloud Auto Attendant:

Customisable menu for efficient internal and external call navigation

2. Cloud Call Queues:

Efficient call queue management during busy periods with greetings and music on
hold

3. Make and Receive Video Calls:

Face-to-face video calls using computer cameras, speakers, and microphones

4. Voicemail:

Access and manage voicemail messages within the Teams application

5. Call Park and Retrieve:

Hold and retrieve calls from any device with the Teams App for flexibility and
mobility

6. Call Forwarding / Multi-Device:

Establish forwarding rules for calls, ensuring flexibility and mobility

7. Call Transfer:

Facilitate internal and external call transfers for seamless communication handoffs

8. Group Pick Up:

Share incoming calls with colleagues for efficient call answering

9. Caller ID:

Display detailed caller information from the business directory

10. Integration with Outlook:

Schedule and join Teams calls directly from the Outlook calendar for productivity

11. Music On Hold:

Enhance caller experience with customizable music on hold

12. Never Miss a Call – Real-time Access to STCM:

Access STCM call management platform for call diversions and group pickups

13. Inbound Call Performance – Always On Inbound Call Analytics:

Monitor and manage inbound call traffic for improved customer service

14. Improved Customer Service – Easy to Use:

User-friendly web portal for centralised call management integrated with Microsoft 365 services

 

The Added Advantage – SIP Trunk Call Manager (STCM):

Tech Advances SIP Trunk Call Manager ensures businesses never miss a call, providing robust business continuity and centralised call management. It included with all Microsoft Teams Phone solutions, offering additional features and reporting for enhanced operational support.

Call Recording for Microsoft Teams Phone:

Tech Advance collaborates with Dubber to provide Call Recording for Microsoft Teams Phone,
enabling businesses to meet legal and regulatory obligations while improving customer service
levels.

 

Why Choose Tech Advance:

– Supplier Gold Partner
– Certified Microsoft Solutions Partner for Modern Work
– Operator Connect provider selected by Microsoft in the UK
– Extensive experience in delivering cloud-first communication services
– SIP trunk provider in the UK
– Accredited provider across various public sector purchasing frameworks

In conclusion, elevate your Microsoft Teams experience with Tech Advances Operator Connect. Whether it’s seamless communication, enhanced collaboration, or robust security, Tech Advance ensures your business maximises the potential of Microsoft Teams Phone. With Operator Connect, step into a new era of efficient and powerful communication solutions.

📞 Phone: 0345 389 2310
📧 Email: enquiries@techadvance.co.uk

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