Revolutionising Healthcare: Introduction
In the ever-evolving landscape of healthcare, technological advancements play a pivotal role in enhancing patient care and efficiency. Health Diagnostics, known for their expertise in developing digital tools for every step in the health check pathway, is at the forefront of this revolution. Their commitment to innovation is exemplified not only in their cutting-edge healthcare solutions but also, furthermore, in their recent decision to upgrade their communication infrastructure.
In this article, we explore Health Diagnostics’ journey towards the next generation of NHS Health Check technology and their decision to modernise their phone system in collaboration with Tech Advance.
The Vision for Modernisation
Health Diagnostics recognised the need to revamp their communication system, which had been reliant on an on-site Avaya phone system for many years. As a company dedicated to creating digital tools that streamline healthcare processes, they understood the importance of staying ahead in the technological curve.
Their decision to upgrade their phone system was driven by several key factors:
Embracing Cloud Technology:
The transition to a cloud-based phone system was a strategic move. By moving away from the traditional on-site infrastructure, Health Diagnostics gained not only cost-efficiency but also scalability and accessibility.
In today’s dynamic work environment, flexibility is paramount. Health Diagnostics required a phone system that could seamlessly handle incoming calls for various business units, whether employees were in the office or working remotely.
Recognising the diversity of devices used by their team, Health Diagnostics sought a solution that offered access through PCs and mobile phone applications, complementing their physical desk phones.
Efficient administration control over the telephone system was a necessity. Health Diagnostics needed a system that could be easily managed and configured according to their evolving needs.
Integration with CRM:
In their quest to provide top-notch service, Health Diagnostics aimed to better integrate their phone system with CRM applications. This integration would enable features like inbound call screen popping and outbound click-to-dial, improving overall efficiency.
A Smooth Transition
Transitioning from a well-established system to a new one can be a challenging task, often accompanied by disruption and downtime. Health Diagnostics, however, managed this transition seamlessly. Moreover, they chose to partner once again with Tech Advance, a trusted provider of their previous phone system.
Ashley Terry, Project Support at Health Diagnostics, shared their experience.
“Having trusted Tech Advance for years with our business telephone system, upgrading to their new system was an easy choice, given their excellent service. We’re delighted with the enhanced phone system, software, and its added flexibility, control, and improved functionality.. Tech Advance handled the upgrade process very professionally just as we had hoped, and we would recommend their services”.
Health Diagnostics’ commitment to innovation extends beyond their healthcare solutions; it encompasses every aspect of their business operations. By upgrading their phone system and embracing cloud technology, they have positioned themselves at the forefront of the healthcare industry. This successful transition serves as a testament to their dedication to delivering the best possible care and efficiency to their clients and patients alike.
In an industry where innovation is paramount, Health Diagnostics stands as a shining example. Not only does the company create ground-breaking solutions, but it also leads by example, adopting the latest technologies to stay ahead of the curve.
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Phone: 0345 389 230