JSM Building Solutions – Case Study
JSM Building Solutions Ltd, a prominent construction company in the United Kingdom, embarked on a mission to modernize their telephone systems for enhanced communication and operational efficiency. With their Avaya on-site phone system and ISDN telephone lines nearing obsolescence, JSM turned to Tech Advance, a trusted technology provider with expertise in telephony solutions and IT support.
This case study highlights how Tech Advance successfully implemented a state-of-the-art Cloud VoIP Business Phone System, accompanied by a high-speed broadband connection, revolutionizing JSM Building Solutions’ communication infrastructure.
Challenges Faced by JSM Building Solutions:
JSM Building Solutions had been relying on their Avaya phone system and ISDN telephone lines for several years. However, with the impending withdrawal of ISDN lines and the end of the Avaya rental plan, it became imperative for JSM to reassess their communication setup. Additionally, they recognized the need to upgrade their business broadband connection to support their growing digital needs.
Tech Advance’s Solution:
JSM Building Solutions chose Tech Advance as their technology partner due to their prior successful collaboration and expertise in Avaya systems. Tech Advance proposed a comprehensive solution that would not only replace the outdated telephone system but also upgrade the business broadband connection to a Fibre to the Premises (FTTP) superfast connection.
Enhanced Internet Connectivity:
The implementation of the FTTP broadband connection provided JSM Building Solutions with faster and more reliable internet connectivity. This improvement enabled smoother operations, faster data transfers, and seamless access to cloud-based applications.
By deploying a Cloud VoIP Business Phone System, Tech Advance ensured that JSM’s communication infrastructure was future-proofed. This forward-looking approach positioned them ahead of the 2025 industry changes, mitigating the risk of further technological obsolescence.
Improved Features and Functionality:
The upgraded phone system incorporated advanced features, such as integration with PC applications, enabling JSM’s team to streamline workflows and increase productivity. Additionally, Tech Advance redesigned the call flow for incoming calls, optimizing customer interactions during open and closed hours.
Jeff Smith, Managing Director, expressed his satisfaction with Tech Advance’s services, stating, “We found Tech Advance to be highly professional and easy to work with. The new system and internet connection work exactly as we had hoped. As Tech Advance collaborated closely with our IT provider, the project ran smoothly. We wholeheartedly recommend them.”
Tech Advance’s expertise and commitment to delivering tailored telephony solutions enabled JSM Building Solutions to overcome their communication challenges and embrace the benefits of cutting-edge technology. With the implementation of a Cloud VoIP Business Phone System and an upgraded broadband connection, JSM Building Solutions achieved faster, more reliable communication. They positioned themselves for future success in an evolving industry.
To experience the transformative power of advanced telephone systems, contact Tech Advance today.
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