When “Partners in Power” and gas turbine specialists, Turbine Efficiency Group sought out a solution for their business telecoms it was Telecoms Company Tech Advance they called upon to get them back firing on all cylinders.
Turbine Efficiency Group
Turbine Efficiency Group who operate their business across two key UK sites one in Lincoln and one in Doncaster had been running their business using a hosted VoIP cloud-based system. However, over time the system had begun to prove unreliable with failures often causing basic communications issues for the group which needed to be addressed.
The business also wanted to consider a secondary superfast leased line internet connection for their larger site in Lincoln to provide a resilient failover to the existing 50 Mb service in use.
Experts in their field, Tech Advance were quickly able to establish the ongoing faults that had been occurring with the company’s current telephone system and were able to evaluate the requirements needed in terms of how the business operates now but also considering future developments within the company.
The answer that Tech Advance came up with was an Avaya solution with a separate on-premise hybrid VoIP system at each of the sites. The systems were networked to work as one using Avaya Small Community Networking and a centralised reception facility deployed for both sites, with the larger site using the latest Avaya operator Console Software.
The system was designed so that it was extremely resilient including ISDN failover to support incoming and outgoing telephone calls in the event of any failures with the internet connectivity or Sip VoIP main telephone line connections. This would then ensure that the business could continue to operate and communicate effectively without any single points of failure.
Call Logging Software Solution
In addition to the core telephony system installed by Tech Advance, Turbine Efficiency also implemented a call logging software solution to provide management reporting on call traffic inbound and outbound across both sites from a central application.
The call logging software meant that customer service levels could be monitored and maintained and also the business had the tools available to monitor and fine-tune the telephone system in order to support the needs of the business moving forward.
Having considered all available service providers for the secondary leased line fibre Internet connection, Tech Advance also assisted Turbine Efficiency to select the best service at the best cost for the secondary resilient fibre Internet connection, saving the business both valuable time and money.
Steve Hull, the business systems manager at Turbine Efficiency had this to say about the project:
“We were looking for a telecoms supplier who could help us overhaul the cloud-hosted VoIP system we had been using and were lucky to have found Tech Advance online after searching through possible suppliers. Following an initial meeting with them, we really felt confident that they were well positioned to assist us in selecting and implementing the right systems moving forward and I have to say we certainly have not been disappointed.”
“We were aware that our project was not going to be the simplest as we needed to move our external telephone numbers away from the previous supplier, however, we found the implementation of our new systems with Tech Advance went very smoothly with almost no disruption at all to our day to day business.”
“Having worked with the new systems for a couple of months now I am so pleased to say that we got exactly what we were looking for and we have already seen a significant improvement in the everyday running of the business. The system has been well received by everyone and I would have no hesitation in recommending the services of Tech Advance to anyone wishing to review their communication infrastructure. They exceeded our expectations and were both professional and responsive throughout the entire project and I can say without a doubt that we will continue to work with Tech Advance for many years to come.