Collateral UK find the perfect “investment” with a new cloud phone system

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Collateral UK Manchester skyline .

Collateral UK Ltd provide loans and investment opportunities for the Asset Backed Lending Industry. Founded in 2014 and based in Manchester, this peer-to-peer funding platform has definitely made its mark on the financial industry and pride themselves on delivering first class customer service to all their borrowers and investors.

Business Challenge

Collateral UK moved into a new office in Blackpool and needed to find a telecoms provider who could source a suitable telephone system to support the needs of their growing business.  Collateral contacted Preston based telecoms provider Tech Advance at the recommendation of the previous tenants. With a proven track record and good experience in delivering cloud-based solutions, Tech Advance were selected to lead the project.

Tech Advance Solution

Tech Advance provided a new Cloud phone system with a combination of VoIP desk phones and VoIP cordless phones. They upgraded the fibre broadband on site to a converged VoIP quality broadband connection. This was suitable to support both the Internet access for their PC’s and telephones, with guarantees on voice quality. It also offered a single billing and support solution for both.

Benefits to the business
  • A complex and fully customisable call handling flow for all published geographic locations via a single easy to manage portal.
  • Cost savings in call costs with call bundles reducing costs for local national and mobile UK calls.
  • A totally scalable telephone system which can take extra users and numbers at low costs when needed with a low upfront investment and with all the functionality you would normally expect on a high end on site phone system which would cost thousands.
  • A system which integrates with their CRM database applications for click to call and inbound database contact record screen popping.

Comment from Peter Currie, Managing Director of Collateral UK Ltd:

“We spoke with Tech Advance following an introduction from the previous tenant in our new offices and their IT provider for advice and a quotation for a suitable telephone system for our business.

Having decided to proceed with Tech Advance our new system was supplied and installed both efficiently and quickly. I am really pleased to say that the Cloud telephone system is working really well for us and we would have no hesitation in recommending Tech Advance for any similar project for Internet access and telephones for anyone else moving offices or just updating their systems.”

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