Twenty Seven years and oak products are still going strong… Oak originally was a call management solution provider, yet as the company grew, so to did its reputation for pioneering and cost-effective solutions. During the mid-nineties, Oak changed the industry again by introducing WindowsTM based solutions. Today Oak are an SME market leader in call recording, call logging, CTI and wallboard. The company’s aim to help businesses reach their potential and continue to offer cutting edge solutions.
Tech Advance have been a supplier of Oak products for many years, we can provide Oak trained engineers accredited to the highest levels, providing installations, remote diagnostics and field-based support services. Our advisors are more than happy to review your requirements, survey your site and then design and quote for the most appropriate Oak solution for your organisation.
Please contact us using the form to the right and request one of our Oak account managers to discuss the products & solutions you could consider from Oak.
Oak is one of the most trusted names in UK telecoms with a commitment to continuous development and support. They have accredited partners with all the leading telephone system manufacturers so, whatever your platform, there is a solution for you.
So whether you’re looking for state of the art Call Recording, Call Logging & Reporting, or thinking about adding CTI Integration to your existing communications systems, we can supply an Oak solution that has you covered.
Oak Products
recordX is a unified call recording solution that includes fixed line,mobile and VoIP recording in a single solution. recordX is designed to enrich your business by allowing you to deliver the best possible service to your customers. By recording phone calls, you can swiftly confirm back to a customer what was discussed or agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business. It could also means the prevention of time-consuming litigation. Please download our recordX brochure below to learn more.
reportX is an advanced call reporting solution for businesses of any size which contains both call logging and intelligent wallboard display. reportX is designed to manage and improve the use of telecommunications throughout your business by providing a wide and flexible range of reports that report exactly what is going on in a way that is easy to understand and tailored to your business. Please download our reportX brochure below to learn more.
connectX is an integration tool that brings business and telecoms data together, in real-time and uses it to speed up call handling and to improve the service quality offered to customers. connectX recognises who’s calling and uses this information to search your database or application to find the matching contact. It will then screen pop all the contact details before the caller has been answered. Please download our connectX brochure below to learn more.
displayX is a powerful real time reporting engine plus a motivational and presentation tool. displayX provides a view of key factors affecting business performance at a glance, all displayed on large plasma screens and individual users’ PCs as required. displayX links your business and telecoms applications to show you accurate information about your performance. Being able to see what is happening right now in such a visible and dynamic format allows you to identify any problems and correct them quickly. Please download our connectX brochure below to learn more.
Going the extra mile…
The Helpdesk – There is a dedicated UK based helpdesk with a highly trained team to provide you with assistance should you need support.
If your usage of the Oak software is mission-critical you can opt for 24-hour support, giving you access to support 24/7 from dedicated engineers on emergency cover to assist you.
LogMeIn RescueTM – The on-demand remote support solution that offers temporary, permission-based access to remote PCs. This allows for a fast, efficient incident resolution that’s proven to return high customer satisfaction.
Training Courses – We offer in-depth training on Oak products to all customers who request them. There is a range of courses designed to meet your needs. If you require additional training we can arrange for a remote training session where we log into your computer remotely and show you step by step how to use it.
Contract Renewal – When it’s time to renew your support plan on your Oak products, there is no need to stress, we’ll contact you.
If your usage of the Oak software is mission-critical you can opt for 24-hour support, giving you access to support 24/7 from dedicated engineers on emergency cover to assist you.
