Business Telephone Systems

The best time to be thinking about buying or upgrading your telephone system is if you are planning to move office or are setting up a new one. Sometimes it can be that you need to add more external lines or phones for your business due to an expansion in your company and your current system is getting a bit dated.

The technology of telephony is always changing and right now there is a big shift taking place as traditional analogue and ISDN services are being phased out, making way for new IP Telephony such as VoIP (Voice Over Internet). Today, most people opt for a VoIP phone system. They tend to be the most cost-effective and flexible option – which is ideal for small businesses.

This will all depend on what you want from your telephone system. The best place to start is understanding how you want to promote your business to incoming callers and the way in which you would like your phone system to handle their incoming telephone calls. Other things to consider would be how you integrate your mobile workforce or CRM systems into the phone system and what level of administrative control you want along with new features such as telephone call recording etc.

Traditional or premise-based PBX phone systems are solutions where the phone system server is installed at your business premises. Nowadays you would always consider VoIP for on-premise systems using SIP lines (Internet-based telephone lines) as opposed the more traditional options of ISDN and analogue lines. Another option would be to investigate a personal cloud-based phone system, in this scenario, you would look to deploy a phone system as an application on your own servers possibly using VM Ware or Hyper V.

VoIP (or Voice over Internet Protocol) really just means phone systems that work via the internet, rather than relying on wires. With a cloud-based hosted VoIP telephone system, we use the internet to connect all your extensions to each other and the public phone network. With a hosted VoIP phone system you would still buy the telephones, setup and training, but instead of purchasing the telephone system processor, you simply pay a monthly rental for ports on the platform.

Yes, you can. A telephone system lease spreads the cost of the equipment out over several months. We offer lease rental plans with monthly costs as opposed to upfront costs and you can even own the system at the end of the rental period if you don’t want to upgrade again at that point.

Yes, all new business phone systems have added functionality to make it easier for you to receive office calls and voice mail messages to your mobile.

This depends on what you have in place right now however a good guideline is approximately 4 – 6 weeks. Please note however if you are looking to install your new system into new build premises it may be worthwhile stating the process much sooner.

This depends on the size of your current system, the location of your business, the type of on-site cabling you have, the resilience and flexibility you require, we can help you decide once we know a little more about your requirements.