What is cloud contact?
Cloud Contact is a ‘cloud-based’ contact centre solution. Uniquely designed to work in conjunction with our cloud phone systems and also applications. Therefore providing a seamless experience and shared feature set. also, beneficial for front and back-office contact centre agents. Users exist within the cloud platform and can be easily enabled as Cloud Contact agents within the portal.
Cloud Contact is an integrated business communication and customer contact solution. In essence, it simplifies multi-channel customer interaction. Meaning it is perfect for organisations that want to make it easier for customers to engage with them. Unlike most contact centre solutions, Cloud Contact provides an easy-to-use, self-service feature set. Now available for small to medium businesses, at a price point they can afford.