Contact Centre Solutions

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You can get a quote for telephone systems by answering the four simple questions

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Contact centre

In today’s competitive market ensuring a great customer experience is crucial to the future of your business. Contact centre solutions can transform your satisfied customers into loyal customers.

Handling inbound calls efficiently is the foundation of providing great customer service in a contact centre. There is a significant amount of inbound and outbound call traffic in contact centres. Therefore, effective and efficient call monitoring is a must, as it provides invaluable insight into how your employees are performing. Moreover, what your customers are experiencing.

Contact centre solutions such as wall boards are a great way to display call information. Meaning both agents and managers can monitor the volume of calls coming into the contact centre in real-time. Helping them make decisions about how to improve service levels or sales responses. Simply using information like how many calls are in the queue, average answer time, and which agent answered the call.

Alerts on waiting times or too many people queuing are also vital. So both managers and employees can react quickly to improve performance. The biggest motivator of all is positive feedback. Providing accurate information on how well your team and individuals are doing, is the simplest way to maximise their performance.

It is a business priority to ensure that any callers get put through to the right department or person. Ensuring speeding management of their inquiry with first-hand knowledge. There is nothing more frustrating for callers than bouncing around different departments. Just trying to locate the right person to deal with their call. It is not only frustrating for the customer but also demonstrates a lack of professionalism on your part. By implementing an automated call distribution system, you can ensure that the most appropriate person in your team gets that call. Importantly first time, every time. By using features like supervisor management and call routing by agent’s skill level, or the caller’s number.

Customer service and sales are so important to every organisation. Indeed, efficiency and professionalism have to be at the core of everything you do. Voice communication is critical to the relationship between your business and your customers. This is true nowadays for even the smallest of companies. Plus, a call or contact centre can have just two or three people handling inbound or outbound calls.

 

Transform the customer experience, both in the Cloud and On-Premise.

Tech Advance offers innovative, feature-rich, and flexible call centre solutions. To provide you and your employees with everything expected of a leading-edge platform. From more dynamic solutions such as management reports, and predictive or progressive dialing, to payment gateways, PCI-compliant call recording, and comprehensive call centre reporting. Along with position in queue announcements, music & information on hold, to more basic yet still essential equipment, such as telephone headsets.

We supply contact centre solutions aimed at improving customer experience and efficiency. Making it absolutely viable for you to achieve your business objectives.

Whether you have a small, mid-size, or enterprise contact centre. Tech Advance has a solution to address your specific needs. With flexible deployment models – in the cloud, hybrid, and on-premises. Thus enabling you to deliver a world-class customer experience.

 

 

Quick Quote

You can get a quote for telephone systems by answering the four simple questions.

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Quick Quote
Buyers Guide

There are many benefits and options to consider when purchasing a new telephone system.

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Buying a telephone system

Telephones Systems

Business Office Phone Systems

why tech advance?

Established in 2001. Tech Advance offers business IT and telecommunication solutions throughout the UK. As a leading supplier of Contact Centre Solutions, we are committed to providing exceptional service and support to all of our customers throughout Lancashire, Merseyside, and the Northwest. Including in the following areas… Blackpool, Preston, Southport, Liverpool, Manchester, Bolton, Bury, Wigan, St Helens, Blackburn, Burnley, Leeds, Warrington, Stockport, Oldham, Chester, and Salford. However please do contact us wherever you are based as we can support clients anywhere in the UK. Simply fill in the contact form specifying the requirements for your business. Then one of our specialist advisors will contact you shortly.

Tech Advance. Our Story.

Founded in 2001, Tech Advance offer a project managed approach to provide fixed and mobile telephone services and products, and a wide range of internet connectivity solutions. We believe in a partnership approach to business;  adding value to your business by providing technology efficiency and focusing on service delivery. Making your life easier with our complete communications solutions.

Please watch our brief video for an overview.

Business Services

moving office

I am moving office

Moving office phone systems can be stressful, we can help with your office relocation.

Setting Up New Office

I am setting up a new office

Find the right location, design the workplace, negotiate a lease or decide on buy.

Review telephone services

Phone service review

Detailed cost service review of all your IT and telecoms costs and services.

Managed Voice and Data

Managed phones and internet connections

Specialised voice and data services for corporate customers throughout the UK.

29/03/2018

Is it time to stop using your businesses 084 numbers to receive calls?

Back in July 2015 the telecoms watchdog “Ofcom” made some significant changes to the way in which calls to 084 numbers are charged in the UK. If your organisation is still using one of these as your published number for customers to call, you might want to consider migrating away from it based on the […]

05/09/2017

Are your incoming calls ringing on the wrong phones?

On average businesses tend to upgrade or replace their telephone systems every 7-10 years. This might not seem like a long time but when you consider how quickly things change in today’s business world, where things move at an accelerated rate, 10 years may as well be 100 years in technology terms. Technology is moving so […]

09/05/2017

Improve customer service with better call management – Inbound telephone services

Inbound telephone services – Better call management means better customer service and as all business owners know, keeping customers happy is critical to the success of your business. Within the last 6 months, 24% of UK customers have stopped doing business with a company due to a bad customer service experience. When this happens to […]

05/04/2017

Top 10 Tips for answering the telephone professionally

Communication is key in business and although new technologies mean a lot of correspondence is now done electronically, research shows that the telephone is still the preferred communication tool when it comes to business. That’s why it’s so important that when your existing or potential customers are calling, that their call is answered not just […]

Our Partners


Below are some of the companies that are partners with Tech Advance. Please click on the logo for more information on each of our partners.