For many business owners and their employees, having to spend hours of the working day on the phone to customers and clients is not only a drag but it’s also expensive and with today’s struggling social climate, small businesses in particular need to be money smart. That said, customer service should still be a top priority for all businesses.
So how can you keep your customers happy, whilst not having to spend hours tied up on calls?
For any business that needs to reach customers quickly and easily, directly messaging their phone is the perfect solution. It takes just a few seconds to send and receive text messages from your computer – and no expensive software is required either.
Business SMS messages are quick to send and convenient to receive. People usually read them as soon as they arrive.
Business SMS can be used in all sorts of ways, like keeping in touch with your staff or reminding your customers to keep appointments. Best of all, it is much cheaper to send an SMS than it is to make a call to a mobile phone. It also allows you to track contacts and responses online too.
- Send single or multiple texts from your PC or laptop
- Replies & delivery reports can be viewed online or sent to your Inbox
- No contract required as you’re simply billed for the messages you send
- Easy to use & no training required
- Improve customer service
- No software to download or install
Many of our customers are already reaping the benefits after implementing this system. Schools are now able to bulk text parents with general information. Doctor’s surgeries are now using text messages to guide patients through the appointment confirmation process and we even have a client using the technology to manage a team of engineers in the field. It can also be used to handle payroll and advice employees of their salary payment dates and amounts.
If you’d like to find out more about sending text messages from your computer or want to discuss your ideas on how it could improve your customer service please contact us on 0800 505 3350 today. Alternatively, you can visit our IT Services page where you can find lots of useful information about the different types of IT services that we offer.