Should you see the word “UNLIMITED” as a warning sign with unlimited call bundles ?

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We are noticing more and more offers are around lately offering you unlimited call bundles and downloads when buying business telephone calls or Internet access products and on investigation we felt it necessary to put out a word of warning as not all of these deals are what they appear at face value.

In fact some of the bundles we have reviewed could actually cost you more than a straight forward “no frills” easy to understand pay as you use pricing structure.

So here are the top 4 things to check when considering an “unlimited” bundle which you can use to hopefully save getting caught out.

  1. Fair usage policies – Pretty much all “Unlimited” bundles carry a fair usage policy which means you will start to get charged for any calls you make once you have hit this limit. Check what this is and compare this with your last 3 months telephone bills usage averages, it’s really simple.
  2. Telephone call billing used – Beware on this point, normally your telephone calls are charged by the second but we have seen Unlimited usage bundles out there that round all calls up to the nearest minute. This way you will be losing lots of minutes from the fair usage policy amount and could break into charges much, much sooner.
  3. Charges when outside of your fair usage amount – Now this is where you can find yourself paying more than you do now for those unlimited call packages, make sure you check call rates, are they billed by the second or by the minute, is there a call set up fee and any minimum call charges applied, these are all ways that unlimited bundles can end up costing you more.
  4. Are there any calls not included? – Check for calls to pretty much all 08 numbers as often times these are not included within your bundles along with International traffic and numbers such as directory services too. You can always spot these calls on your current itemised billing under “other/premium/international” and make sure you don’t include them in any saving calculations.

If you are considering any of these types of deals and want a second opinion before you proceed, please just contact us now for free no obligation straight talking advise. Alternatively you can visit our Telephones page where you can find out more information and click through to the relevant pages.

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