In 2013 expanding business Barlow Trailers decided to refurbish their site at Leyland Preston and give it a face lift that could mirror their fantastic reputation. Established in 1970 Barlow Trailers is the top Distributor of specialist trailers in Lancashire and with sales stock of over 200 trailers, they wanted the job to run as smoothly as the trailers they supply.
With the refurbishment came the task of considering their telecom needs and looking at what was the best and most effective technology around at that time. They needed an expert in the field and for this they chose leading Lancashire-based telecoms company Tech Advance, whose reputation left other telecoms companies trailing behind.
“We had an idea of the products and services that we would be needing for the refurbishment and it was just a case of who would be the best person to supply us with these and with the least amount of hassle. We contacted our IT provider in Preston to ask for advice and they recommended local telecoms company Tech Advance as they were known to be leading experts in the field.”
When Barlow Trailers contacted Tech Advance they were impressed with the support, advice and ideas provided.
“Tech Advance were great to speak to and were able to really clarify to us the type of technology that would be best suited for our business. They didn’t over stipulate for our needs and offered us good sound advice that was both practical and cost effective.”
Barlow Trailers wanted to update their old telephone system as it was becoming unreliable and costly to support. As part of the new refurbishment they also wanted to add extra telephones including cordless phones for certain areas and were keen to review current costs for telephone system maintenance and telephone line rentals and calls.
Tech Advance quickly established that the company would need new network cabling for telephones and computers. They also recognised that in order to meet with the customers future goals, the new telephone system needed to include, updated features, updated phones and easy access support for changes and assistance. The new refurbishment also meant that the new phone system would need to be relocated to a new location to accommodate the refurbishment changes.
Taking all this into account, Tech Advance set to work to find Barlow Trailers the right phone system that would enable them to meet all of their business requirements. That solution was the latest ‘state of the art’ Avaya IP Office System.
This impressively flexible system is purpose built to deliver an engaging experience for voice, video and mobility on virtually any device. It enables businesses to connect and communicate in real-time, without limitations, using devices such as smart phones, tablets, laptops, and office phones. With the added functionality to be able to unify calls, texts, emails and instant messaging, it was exactly the right telephone system that Barlow Trailers were looking for to boost both their productivity and improve customer service.
With Tech Advance impressing not just on the quality and service of the products they were offering but also offering the lowest cost, Barlow Trailers were more than happy to let them take the lead and welcomed them on board to help with their exciting new refurbishment.
“We found the whole process of working with Tech Advance refreshing, from the initial meetings through to the post installation follow up. The service provided was of the highest class, the new system is working well for us and it’s good to know we have a local supplier supporting this part of our business who really cares.”
But it didn’t stop there. Tech Advance also identified when reviewing the current costs for telephone services at the company, that there was a number of telephone lines each costing over £200 a year that were no longer in use and so were able to cancel them as part of the project. This along with the reduced telephone system support and maintenance cost available through Tech Advance, saving on operating costs at over 70%, meant that Barlow Trailers were not only delighted with the services provided but were also able to cover the costs for the new technology over a period using the savings made.
“Tech Advance were brilliant to work with and I felt confident that every decision they made for our company was the right one. We have a fantastic new telephone system that has greatly improved the way in which incoming calls are handled in the business and we have actually saved money through having it installed. I couldn’t recommend Tech Advance enough and we look forward to working with them again in the future.”
Client comments provided by Dave Macpheat, Spares Manager at Barlow Trailers Ltd.