Tech Advance VoIP Telephone Lines get smarter!

Quick Quote

Get an instant quote on services required...

A
VoIP telephone lines

VoIP telephone lines also known as SIP trunks are becoming much more commonplace, with many businesses choosing to make the transition to VoIP now following BT’s announcement to terminate all ISDN lines with the intention that all communications will be IP (Internet Protocol) based within the next 10 years.

The decision for this change is simple. VoIP telephone lines offer businesses improved flexibility, communication and represent an opportunity to reduce costs significantly for most businesses.

And now we are pleased to announce another great new feature available through Tech Advance SIP trunks (VoIP lines) which provides another significant benefit to you the end user from this technology.

The added benefits of VoIP Telephone Lines

Those of who have been around in telecoms for long enough will remember the introduction of ISDN30 and a move to Euro ISDN30 signalling protocol AKA Q.931. This is the current ISDN30 standard still in use today and will be the case no doubt until the ISDN services are withdrawn in 2025.

The reason we mention this is when we moved to the European common standard of Q.931 from ISDN30 we lost a feature that was available on the previous version known as DASS2, however, that has now become available again with our new VoIP lines.

The feature in question provides businesses with the ability to split their total number of lines for different incoming telephone numbers to their business using this new feature known as Limit Caller Admissions (LCA). (Yes yet another TLA from our industry).

The way that the LCA works is that during busy call periods if you have10 agents associated to a particular number, then setting an LCA of 10 against that destination will ensure call delivery is maximised to all available agents during that time.

Similarly, if you choose to only set an LCA of 8 then this would will allow 2 channels to be kept as spares for other numbers/services operating within your business.

With any situation that involves high volumes of inbound calls such as call centres; doctors surgeries and busy sales departments, these would greatly benefit by allowing users to manage call flows and utilise tools such as calls queues to ensure demand is met efficiently.  With University Clearing coming up, this provides an excellent control mechanism during this peak period.

If you are interested in learning more about how SIP / VoIP lines could benefit your business, then please contact us on 0800 5053 50 for more information .

To find out more about the VoIP services we offer please visit our Office VoIP Phone Systems page for more information.

 

Like This?
You may also like:

Categories

Latest Tweets

See our latest tweets from the Tech Advance Twitter feed. Follow us on all our social media channels to stay up to date with the latest business telephone technologies. Watch our Youtube channel for informative videos on our cloud phone systems, Unify communication solutions, and more.

Our Partners


Below are some of the companies that are partners with Tech Advance. Please click on the logo for more information on each of our partners.

Products

Apple Mac - Internet Services

Internet Services

Secure, robust and reliable Internet connectivity from a wide range of suppliers covering all types of connections.

cloud voip phone services

Cloud Phones

Cloud telephone solutions designed for your business cloud phone telephony is the future for high performance.

Network Cabling

We provide Cat5e, Cat6a and fibre network cabling systems including everything you need for a secure functional comms room.

Mobiles

We can review your mobile phone contracts, considering all networks to find the right deal for your business.

Video Conferencing

Video Conferencing

A complete range of advanced video conferencing from world-class manufacturers.

Business Phone Lines and Calls

Business Phone Lines & Calls

We can review your current business phone lines and call packages to find the right services to suit your business needs.