Cloud Phone Call Centre Supervisor Client

Quick Quote

Get an instant quote on services required...

A
Inbound Calls

If you deal with a lot of inbound calls in your organisation, then Tech Horizon Call Centre is the ideal solution for your business.

The Horizon Call Centre is an additional bolt-on to the Tech Horizon hosted telephony platform that provides an extensive range of inbound call centre capabilities which can be configured and managed via an easy-to-use web portal, allowing customers to easily administer, monitor and control call centres from anywhere.

Whether your business is a small call centre with few phones or a large scale organisation, this cloud-based service with its extensive range of inbound call centre capabilities, all of which can all be managed from an easy-to-use web portal, will help to improve the overall efficiency of your call centre by simplifying how inbound calls are managed.

Key features

  • On-demand, scalable service –  No more paying for services you don’t need or use
  • Gain valuable insight  – Access to historical and real-time data to help address training needs and identify potential gaps in resource during peak periods
  • Quickly escalate difficult customer queries – Enables managers to be on hand immediately to support agents when dealing with difficult calls
  • Intelligent call distribution – Ensure all Inbound calls are answered efficiently and by the right agent
  • Flexible working – With our Cloud-based service you can Log in from anywhere, anytime
  • Quality caller experience – Easily monitor inbound call activity, with ‘barge in’ and emergency escalation when needed

To find out how this service works alongside your Tech Horizon hosted telephony platform, simply click on the video below and discover how to  boost the productivity of your agents whilst delivering a first rate service to all of your customers.

https://www.youtube.com/watch?v=Ad52Ah1flH8

If you would like to find out more information about Tech Horizon Cloud Based Telephony, please visit our products page here and discover how this great technology could benefit your business.

Like This?
You may also like:

Categories

Latest Tweets

See our latest tweets from the Tech Advance Twitter feed. Follow us on all our social media channels to stay up to date with the latest business telephone technologies. Watch our Youtube channel for informative videos on our cloud phone systems, Unify communication solutions, and more.

Our Partners


Below are some of the companies that are partners with Tech Advance. Please click on the logo for more information on each of our partners.

Products

Apple Mac - Internet Services

Internet Services

Secure, robust and reliable Internet connectivity from a wide range of suppliers covering all types of connections.

cloud voip phone services

Cloud Phones

Cloud telephone solutions designed for your business cloud phone telephony is the future for high performance.

Network Cabling

We provide Cat5e, Cat6a and fibre network cabling systems including everything you need for a secure functional comms room.

Mobiles

We can review your mobile phone contracts, considering all networks to find the right deal for your business.

Video Conferencing

Video Conferencing

A complete range of advanced video conferencing from world-class manufacturers.

Business Phone Lines and Calls

Business Phone Lines & Calls

We can review your current business phone lines and call packages to find the right services to suit your business needs.