PC Integration Solution
Tech Horizon’s PC integration solution is a powerful piece of software that all allows you to control your Tech Horizon service from your desktop without having to log in to the Horizon portal or navigate through phone menus.
One of the many Tech Horizon features available is Click To Dial. This clever application allows you to make calls using information direct from your computer screen so that you never have to stop what you’re doing on your PC in order to make a call.
In addition, the software integrates with a user’s Outlook, making contacts easily accessible and dialable from Outlook and the desktop. Accessing key features and settings becomes very quick and easy and finding and dialling contacts very fast, both of which help users to work more efficiently and be more productive.
This is a great application particular if you employ a sales force to generate revenue. Agents can quickly work their way through a database filling in relevant information where is needed and moving on to the next one without ever having to look away from their computer screens. This ensures that you and your workforce have all the right tools to let you focus on the job in hand, without being distracted every time you go to make a call.
Once the software is installed you simply click on the button next to the number you want to ring and it will begin dialling instantly, and when you’ve finished you simply click the hang up button and the call ends. And it doesn’t just work for numbers in your database, you can call any number on your screen by simply highlighting the number, right clicking and pressing dial. This means no more wrong numbers or wrong information taken from websites as it guarantees you use the correct information every time.
From as little as £1.00 a month you can increase the productivity in your business with less time wasted having to touch dial every number you want to call.
Integrator CRM provides the full functionality and associated benefits of Integrator, as well as providing integration with 20 of the top CRM systems in the UK market today.
The additional CRM functionality provides a screen popping feature that gives you the ability to see who is calling and will even let you bring up the callers information from your database so that you will be ready to respond appropriately when you take the call. This not only shows your customer a great deal of professionalism but it also saves you time in not having to ask for personal information and then search for the customer in your database.
If you would like to learn more about Tech Horizon’s PC integration solution or would like assistance in understanding your best options then please contact us on 0800 50 533 50. Alternatively you can download our telephone systems buyers guide as useful reference material or even run a quick quote to obtain a budget cost for a new telephone system in less than 60 seconds by clicking here.