Telephone call recording: Find out what’s going on in your business

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Reckless behaviour of employees can have comprehensive impact on the overall wellbeing of any business, regardless of its size. An employee that shows a disregard for your businesses ethics and compliance policies may go unnoticed until extensive damage has already been done.

Using Telephone Call Recording, companies have a means of reviewing employee activities to ensure they are conducting themselves both ethically and professionally. It is not necessary to gain consent from participants in a telephone call before commencing recording, monitoring or intercepting. However, all reasonable efforts must be taken to inform parties of the intent to record or monitor.

Employers have an obligation to make all reasonable efforts to make internal employees aware that their calls may be monitored or recorded. If this is regularly carried out it can be taken as implied consent and removes the expectation of privacy. Although not a strict legal requirement, it is certainly good practice to make staff aware of why their calls may be recorded.

It is permissible to intercept communications without consent to investigate or detect unauthorised use of telecoms equipment, however, European Convention on Human Rights judgement based on the principle that “everyone has the right to respect for his private and family life, his home and his correspondence” must be borne in mind.

Any person considering interception, recording or monitoring of telephone calls is advised to seek independent legal advice and should not rely on the general information provided above. The latest regulation for monitoring or recording telephone calls can be found in full in the following publications :-

  • Regulation of Investigatory Powers Act 2000
  • Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000
  • Data Protection Act 1998
  • Telecommunications (Data Protection and Privacy) Regulations 1999
  • Human Rights Act 1998

To find out more about the benefits of telephone call recording or to find out which system is right for your business call 0800 50 533 50 today or click here to enquire.

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