Telephone System Support

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Telephone System Maintenance on telecommunications Tower

No one likes to pay out for telephone system support cover for their telephone systems as for many people it’s a service they never see the benefits of. However, most businesses start losing money and customers from the moment their phones stop working. So how can a telephone system support contract save my business?

A support contract or maintenance contract is more of a “faults cover” contract. It acts as an insurance cover to ensure that if you do experience a fault with your phone system at any point, you can log a fault with our service team for resolution within pre-defined response times.

Our telephone system support plans are designed to provide the absolute best cover and support for all our customers. Below are just a few of the benefits that a Telephone System Maintenance Contract can offer your business.

What does an annual telephone system support contract include?

Avoid lengthy delays in repairs when needed. Guaranteed engineer response time to any faults you log with us. All faults are graded and if you have a fault affecting 50% or more of your system you would expect a guaranteed response of 4 hours for an engineer to working on the resolution. Minor faults tend to be up to 16 working hours for reference.

Avoid costs for engineering call outs and time.  All engineer fault call outs and time spent on or off site are covered. Without cover a typical call out cost including the first hour spent on-site is £175. There is also an additional engineering time charged at £70 per hour if required. With a support contract in place, all of this is covered for you so you dont have to worry.

With you support contract in place you can avoid costs for replacement system hardware. If any of the telephone system hardware is deemed faulty it will be replaced at no cost to you.. This includes the main telephone system processor and any of the telephone system interface cards included in your phone system.

Avoid costs for minor programming changes – Every now and then you may wish to make minor programming changes to the way in which your phone system is configured such as extension names as staff change or which phones ring when your main number calls, without a support contract these usually cost approx. £40 per remote programming ticket however if you have a support contract these minor changes are handled for you with a maximum of 5 per annum.

Maintaining your telephone system will give benefit and piece of mind to any business as it’s essential that your telephone System is fully function on a normal day to day basis.

If you would like to find out more about telephone maintenance or support, please contact us on 0800 50 533 50. Alternatively, you can visit our Telephone system Maintenance & Repair services page for more information about our contracts.

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