UCaaS – What You Need To Know

Quick Quote

Get an instant quote on services required...


What is “ UCaaS ” “Unified Communications as a Service” what do you need to know and how it can help you and your business?

UC and UCaaS (Unified Communications) is where this business communications technology all began, UC was born out of traditional and now legacy telephone systems technology. We figured it would be best to start by explaining what Unified Communications really is, as describing what UC is, as the term UC has been subject to differing interpretation over recent years.

A great place to start is to look at all the different ways we communicate with each other noting that these methods of communication exist both in our business and overlap into our personal lives too. If we consider that this list includes technologies such as a normal desk-based office phones, mobile smart phones or tablets, email, Instant messaging, social media, text, voice mails, video conferencing, and desktop / screen sharing, it’s a busy world isn’t it. Put simply, what UC does is to take these many different forms of communication and incorporates and consolidates them together into a single place.

UC was first introduced on legacy telephone systems; it was proprietary dependent upon the manufacturer of your phone system, and it was also relatively expensive. For these reasons UC was generally deployed by corporate businesses or early adopters of new technology only.

The magic comes now when we add the “aaS “ (as a Service) “no pun intended” to UC giving us UCaaS.

This simple shift makes this technology available for widespread adoption for business of all sizes as it moves the technology to being deployed at the core network within “the cloud” as opposed to at “the edge” of the network in your office.

Suddenly, this technology is no longer cost prohibitive to the mass business market, UC screams for the cloud which is why right now UCaaS makes so much sense and is so much more accessible. Hosted VoIP telephone systems became the catalyst to this shift, as hosted VoIP was the foundation of this technology which then evolved to encompass UCaaS applications.

Over recent times we have seen rapid growth in the adoption of cloud VoIP based telephone systems and a general shift away from legacy on site communications platforms. It is now clear that UC is a leading factor in cloud hosted VoIP systems “winning the race” with on premise phone system sales in recent years taking a massive downturn and manufacturers like Samsung and Panasonic pulling out of the market altogether.

UCaaS could be described as “Real time communications made simple”, it’s all provided from within the cloud with instant access to you and without the costs and headaches managing your own complex systems.

“Unified Communication technology as a Service” is exactly that, it’s a technology communications service that we pay for it when we need it and someone else manages it for us.

UCaaS speaks right to heart of how we communicate internally as an organisation and with our customers, it could be considered that technology is where differentiation for any business occurs and I urge you to consider if you could you leverage UCaaS to move your business forward.

Like This?
You may also like:


Latest Tweets

See our latest tweets from the Tech Advance Twitter feed. Follow us on all our social media channels to stay up to date with the latest business telephone technologies. Watch our Youtube channel for informative videos on our cloud phone systems, Unify communication solutions, and more.

Our Partners

Below are some of the companies that are partners with Tech Advance. Please click on the logo for more information on each of our partners.


Apple Mac - Internet Services

Internet Services

Secure, robust and reliable Internet connectivity from a wide range of suppliers covering all types of connections.

cloud voip phone services

Cloud Phones

Cloud telephone solutions designed for your business cloud phone telephony is the future for high performance.

Network Cabling

We provide Cat5e, Cat6a and fibre network cabling systems including everything you need for a secure functional comms room.


We can review your mobile phone contracts, considering all networks to find the right deal for your business.

Video Conferencing

Video Conferencing

A complete range of advanced video conferencing from world-class manufacturers.

Business Phone Lines and Calls

Business Phone Lines & Calls

We can review your current business phone lines and call packages to find the right services to suit your business needs.