I today’s technology world, the use of voice messaging is more prevalent than ever, with most of us operating using several forms of communication, the challenge can be not only trying to prioritise who to get back to first, but also how to manage the technology to ensure you don’t miss that valuable message you have been waiting for.
A recent survey completed by AT&T confirm that nowadays over 50% of us actually prefer to leave a message to voice mail than with a real person. With 75% of business calls not completing first time and over 60% of telephone calls being less important than the work they interrupt.
Whilst 76% of communication is not time sensitive, that still leaves over 20% that are, that’s over a fifth of the messages you receive are more important that what you were doing.
When you factor in the growing use of social media and the many platforms now considered vital for businesses such as instant messaging, fax, email, mobile telephone and office telephone, it can be easy to feel like you are working for your technology, constantly checking for messages in many different places.
A useful telecoms technology has been introduced to relief some of this frustration quickly and easily know as Unified Messaging.
So what is Unified Messaging?
Even within our industry you can find several different answers, one description of unified messaging, is using your email inbox as the hub of your communications, directing all of your messages including your incoming office phone messages, fax and social media notifications into one place.
If you are like pretty much all of us you have now also got a smartphone and access to your inbox in real time pretty much anywhere you are.
Incoming faxes are converted to picture files and voice mail messages from your office telephone system appear as audio files, all landing into your email inbox.
If you are interested in considering the use of unified messaging please contact us for a quick chat on 0800 50 533 50 or enquiry here, alternatively through contacting your current supplier you may find your current telephone system can already do this and it just needs setting up correctly.