Voice Calls are now as clear as “glass” with a new Cloud Phone System for Abelglass!

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Abelglass Windows and plant

Profile

Abelglass are a genuine, family-run glass & double-glazing business that is proud to have been serving the residents of Blackpool and the Fylde Coast for over 40 years. Renowned for product knowledge, quality and expertise. Abelglass remain committed to ensuring the customer remains their number one priority right from the start, which more often than not, is from a phone call!!

Overview

Abelglass had been running with a traditional NEC phone system for many years which was getting ready for a refresh. The system could no longer be supported under maintenance for any possible faults. It was running with old style analogue phone lines with chargeable calls. After reviewing their needs for the future, Abelglass decided it was time for an upgrade. For this, they contacted their trusted provider Tech Advance, to help them find the right telephone system for the business.

Tech Advance Solution

After discussions with the owners of the business, Dave & Lyndsey Kaye, on what they hoped to get from their new phone system, Tech Advance proposed a new Cloud System with a new broadband connection, designed for VoIP and Data as an upgrade.

Benefits to the business

  • A complex and fully customisable call handling flow for all published geographic locations via a single easy to manage portal.
  • Cost savings in call costs with call bundles reducing costs for local national and mobile UK calls.
  • A totally scalable telephone system which can take extra users and numbers at low costs when needed. With a low upfront investment and with all the functionality you would normally expect on a high-end on-site phone system which would cost thousands.
  • Informed decision making with real-time management information and statistics available at the touch and on the go.

Challenges with the Project

One of the challenges Tech Advance faced, was there were no spare data network outlets for the phones to use. The old phone system used old traditional telephone sockets so couldn’t be re used for the new VoIP phones.

Tech Advance overcame this issue however, by liaising directly with their IT provider to upgrade their LAN switches to power over Ethernet so we could connect the phones onto the network sockets supporting the PC’s and then connect the PC’s to the phones; sharing a single outlet.

Solution

Tech Advance pre staged the new system at their office and installed on site in just half a day. With no disruption at all on incoming telephone calls. The solution also included a second broadband connection to provide a fail-over solution meaning if the main broadband went down for any reason the PC’s and phones would switch over onto the second broadband connection and continue operating.

Operations Manager, Lyndsey said, “We are delighted with our new upgraded telephone system. We have been struggling for years with the old system. The call-quality was terrible, we struggled to hear our callers which was frustrating for us them, and us. The new handsets provide a much clearer audio and we are finding the new features on the system very useful. We especially like the desk phone application which works on our mobile phones as an application. This is really handy for my colleagues who spend much of their time on the road.

Ian, Declan & the fantastic team at Tech Advance have helped me immensely in managing the migration from our old system to the new, while ensuring an uninterrupted continuity of business. Tech Advance have proved themselves to be consistently available with honest advice, a friendly service & a top notch product! We would have no hesitation in recommending them to anyone looking to renew their communications contract or, of course, upgrading their telephone & broadband / internet systems like us.”

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