Over the past few years the amount of regulations and requirements facing businesses has greatly increased. Many businesses are becoming aware just how costly non-compliance can be, with associated legal and public image ramifications harming, sometimes irreversibly, company revenues. Call Recording gives businesses the opportunity to improve compliance results and reduce potential legal risks to the business.
For business who conduct a large percentage of their business over the phone, they may encounter times when a customer disputes that they signed up to a service or ordered a particular product and in this case a recording can be used to verify exactly what the customer said.
Regarding payments and other financial matters, the call recording is a considerable verbal contract that once the customer is read the terms and conditions and provides payment information they have sealed the contract.
Call recording can safeguard businesses against unwarranted claims of wrongdoing, helping to mitigate or altogether avoid costly legal action and safeguarding the company image.
The ability to easily retrieve recordings and play them back for a customer disputing a transaction provides businesses with a significant amount of administrative time saving, as well as helping to avoid costly settlements and even potential litigation.
Benefits of Call Recording for businesses
• Recordings are saved as encrypted, tamper-proof files
• Restricted access / user rights for designated staff only
• Easily exportable data; important sections of calls can be selected and shared via email
To find out more about the benefits of call recording or to find out which system is right for your business call 0800 50 533 50 today or send us an enquiry online by clicking here. Alternatively you can visit our Call Recording and Call Logging Software page for more information about the product.