Have you ever had an incident that could have been resolved easily and quickly if only you’d had a recording of the telephone calls? Or maybe you need to hold details of your client communications for marketing or training purposes or to comply with FSA regulations?
If you answered yes then you should consider the benefits of implementing an affordable call recording application as part of a new or existing telephone system. Call recording technology is now widely available and costs as little as £40 per month.
We can offer several types of call recording applications to suit your business and your budget.
Call recording systems connect to your telephone system and capture either all of your calls or calls for specific extensions. Once recorded the calls are archived and accessible to your system administrators or exported to email if required.
These systems have many businesses uses, but they are particularly effective for evaluating and improving telephone sales performance or as part of training evaluation; they can also help you:
- Monitor quality
- Resolve disputes
- Improve performance
- Demonstrate compliance
- Share conference calls & meetings
Only certain types of call recording systems offer recordings permissible in a UK court of law, so it’s important to take advice before you buy.